Usacomplaints.com » Shops, Products, Services » Complaint / Review: AT&T Home Telephone Service - Poor customer service. #218889

Complaint / Review
AT&T Home Telephone Service
Poor customer service

Since SBC combined and turned AT&T, I'venot had the opportunity to gain access to my house phone bill depth within the telephone. A saving answers the call after which in a many useful looking speech provides to direct my phone. The issue listed here is: the speech wishes me to talk, in the place of selecting from various quantity on my phone dial station. Evidently the "speech" can't "notice" heavy sounds, for example mine. Therefore, each time I've attempted to simply check up on my stability, after many moments of attempting to cope with the "speech", saying myself, waiting, yelling such things as "I do want to examine my statement!", I'm eventually told I'll need to consult with a consultant. I perform strange hours and so after I contact, you will find no clients support reps accessible and that I am subsequently informed to call back.

Now evaluate this towards the good old fashioned times with SBC after I might call the amount, that we understood by center, and ostensibly strike within the numerous figures that will course me to my stability info in about about a minute in the many. It had been like enjoying a straightforward small violin tune on my phone call station, also it was fast and simple.

I anticipate their response to my problem might are available in some euphemistic method, declaring it's just-so easily accessible their website on the internet nowadays. Well, why though? Imagine if I actually donot wish to access their site having a large enthusiastic silly grin on my encounter? I know why they're attempting to inspire me to make use of their site! They would like to spend less on the expense by lowering their customer support reps and increase their earnings, while my phone statement proceeds to improve

There is a period, sometime ago today people, once the client arrived first. Now that is employed in change. The organization comes first and also the client is compelled to complete all of the function the organization previously settled their workers to complete.

This sort of factor is occurring everywhere. For example, we no further walk-in and out-of a supermarket to get a fast small visit to purchase some milk. We might have to wander two blocks once within the shop simply to reach the dairy! And that is directly after we've previously strolled a stop in the just available parking place within the parking lot that keeps expanding. Why could anybody have to workout within this era? Simply shop and that I'll guess that small pedometer will chalk up a few kilometers very quickly

I believe we individuals are fools and also the only method to fight this really is to fast playing around just like a couple of "Pollyanna's" and stop getting enthusiastic about understanding just how to deal with a number of this brainwashing. I believe we ought to freely express we're furious and WOn't be pleased about this till we the clients come first... Again.

Thanks.


Offender: AT&T Home Telephone Service

Country: USA

Category: Shops, Products, Services

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google