Well here is another story for the notorious WEST. I just got fired last night. I work for the west call center in Pensacola and handled incoming trouble shooting and billing for Comcast cable a client of Wests'. I had great stat's, great quality assurance reviews at 100% on everyone and good attendance with no write up's (pins).
I took a cleared and excused leave of absence from March 19th to April 9th to go back to Ohio where i'm from and take care of my handicap mother while my father was away. While I was gone they had me down for 2 no call no show's, told my Fiance I was fired and deactivated my badge etc. When I returned they made me bring a doctors note from my mothers doctor stating she was disabled and required help!? Even though in training they tell you doctors notes are not accepted at west at all.
My first day back one of the floor supervisors asked me to come to her office before I even got to my desk trying to write me up for the no call no show's. I advised her that it was an error on Human resorces and I wasn't signing a write up. She looked it up on the computer and with anger in her eyes said ok it was a mistake you can return to work... Oops couldn't fire me then so she was upset.
When my team lead came to work he wrote me up on a step 2 (pin) for labor efficiency being to low when I wasn't even there for that time. He also wrote me up on a step 1 (pin) for wearing a t-shirt the next day because I thought it was Saturday and it was Friday. So with in 2 days they tried writing me up once and did give me 2. Looks to me that they were trying to fire me because it only takes 3 to get fired and I was one shy with in a 2 day period.
In closing I was on a break and the another male floor supervisor told me he needed to talk to me in his office and I told him I was on break and was smoking first. He advised me I could finish my cigarette outsite company property. I asked if he was letting me go and he said he needed to walk me out of the building. So I was fired in a nut shell.
This company has been sued and lost several times for mistreating employee's and unlawfully firing people. They have lost thousands of dollars in lawsuites and I am wondering when it is going to stop??? Now i'm unemployed in a strange state I just move to in jeapordy of loosing my home and everything I have. I will be contacting there clients letting them know how west operates.
Comcast would not be happy knowing that WEST tries to get customers off the phone to get another call because thats how they get paid per call. Comcast wants there customers taken care of not pushed off the phone. They also handle Cingular wireless and Timewarner cable who is owned by Comcast. They were handling American Express but they pulled there contract due to West not handling things properly! Someone help stop this wreckless behavior!
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