This is a matter of principle. A large corporation should not have the power to damage an honest's person excellent credit rating when that corporation did not deliver adequate customer service or resolutions to problems.
Here is an overview of the situation.
In May of I signed a one-year contract with MCI Worldcom Wireless for wireless service.
During the time I was utilizing MCI, I did not receive invoices for their services unless I called to request them.
Each time I was promised that I would begin receiving consistent invoices. This never happened.
Each time I consistently waited in excess of 45 minutes to speak to a customer service rep. There were times when I got recordings stating that call volume was too high and I would have to call back.
I began communicating via email to try to get my answers resolved because even when I received the invoices I was not clear why previous balances were being carried forward. On 2 occasions I requested that a Manager contact me. This never happened.
Fed up with the entire situation, on January 15, I became a customer (a happy one) of Verizon Wireless and stopped utilizing the number and service formerly provided to me by MCI.
On February 13, due to immense frustration of still not having my billing questions resolved, coupled with the total lack of customer service, I mailed a letter to MCI terminating my services with them. A letter was Federal Expressed to the corporate offices in Garden City, NY, to the Irvine address where my payments were sent, and an email sent to wirelessinfo@lists. Wcom.com.
Just a few days ago, I received a letter requesting payment. Upon my inquiry, I found that my account was turned over to a collections agency. Just another example of the incompetent customer service department at MCI. They are demanding $150 for the service fees for the past months (even though I have not used their service since January 14) or a $200 early termination fee.
I have called the 800# and finally spoke to a manager who will not waive the fees. I have left messages with 2 people in the Escalations Department —Alicia and John (numbers I found on this site) and have not heard back yet. I have filed a complaint with the FCC and will hear about that within the next 30-45 days. But in the mean time, my credit rating is in jeapardy.
As a service provider, it is their responsibility to not only sell their services, but to make the customer service reps and/or managers available at any given time. Excellent customer service equals happy and return customers. Obviously, MCI does not value their customers.
I want everyone to know —do NOT use MCI!
Donna
Tempe, Arizona
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