Agreed to participate in a paid survey (I don't remember the survey company, darn it), but I was to be paid $15.00 to participate - but I had to sign up for the $1.00 (Free?) 7-day trial service. I completed the online application using my credit card and was billed $1.00.
Fortunately, several days later I became nervous after looking around the site and noticing that it is nothing but a bunch of information that is publicly available online elsewhere - for no cost. I then went to usacomplaints.com and found several other reports of this company. Ugh. It was then I noticed others reporting a recurring charge of $9.95 per week. I don't remember agreeing to a recurring charge. I would certainly have quit the registration process at that time.
I sent emails to cancel my subscription but was told I had to call - no email cancellation allowed. It took them a week to respond to that request! There was no phone number on their response, nor was it easily located on the website.
Eventually I found the phone number and was placed on hold for nearly 30 minutes before a live operator came on. I told them I wanted to cancel, and after another 15 minutes ("The computers are really slow today"), I finally got a confirmation number for my cancellation.
They have my $40.00 as I was too late to cancel for the month, but I will contest that when I see on my credit card bill. Although they may not have "ripped me off", but I still feel like I got screwed by their lack of obvious up-front notification of fees and by hiding their customer service number.
I will certainly review usacomplaints.com BEFORE I do business with a new company online again!
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