I ordered a pair of shoes for mothers day, a totally different pair of shoes were sent to me but I kept them for my daughter. I ordered the shoes again but no shoes were sent, but got a bill. Their slow processing is a ripoff.
I reordered the shoes and was given a reply that they would be hand picked. Latter was sent a notice by email that the shoes were unavailable because of company supply. A day latter I received a email showing billing and shoes shipped. I never received the shoes but got the bill on mastercard.
I reported the matter and received a reply of; Thanks for contacting us.invoice & shows delivered on & by ups, Invoice — shows delivered on — by ups. Thankyou for shopping JC Penny.
I don't know what to do, I am billed 60 some odd dollars for shoes I don't have and kept the ones I didn't want. Their is usually someone hear for packages so I know I didn't get one and I looked all through the yard.
What do I do now?
Kimberly
mountainburg, Arkansas
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