My fiance ordered fruit 11 Jan 06 and her oranges are still no where to be found. After hearing the problem she was having, I decided to check usacomplaints.com to see if anyone else has had the same problem.
The exact email that Heidi received in her complaint is the one my fiance received-word for word with the fruit being held up by DHL with no good reason. When asked for a tracking number, no response was given. Another shipment she was told would go out the next day by UPS or USPS. After about 10 days of no receipt of fruit from the reshipment, my fiance finally got someone on the line 1 Feb 06, remeber it is honeybell season so the place is so busy picking fruit they can't answer the phones.
The lady she talked to told her that shipments didn't go out until Thursday and we should get it earlier next week-not the first this was heard. When asked for UPS tracking number, the lady at the other end of the phone said it will be shipped USPS Today is 4 weeks since initial order placed with no receipt of fruit. Anyone looking to purchase fruit from Florida, do yourself a favor and do not go through this company. HALES Fruit, on the otherhand which is also located in FL, has been used in past with great service and timely delivery.
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