I ordered the internet, cable tv, and phone package from Comcast. Everything was fine, and than they changed the move in date for me to move into my new home. Everyone was ok, there were no problems, easy fix, except for Comcast.
I called in, changed me appointment, yet they somehow managed to lose my appointment, and sent the cable guy out on the wrong day. I took a day off of work for the appointment, Comcast refused to schedule me on the day, and accused me of making up some wild story.
Hours later on the phone, I completely hit a brick wall, and the managers were rude and extremely unhelpful, and honestly, I kinda lost my cool, I mean I couldn't believe how horrible their customer service was. I was on a cell phone, my phone kept dropping, they kept accusing me of hanging up on them.
I told them I wanted to cancel my service, I had thought that the retention department would help me where the managers wouldn't, where the mangers absolutely refused to help me. The retention department advised me that they refused to honor the date I had my service scheduled.
The managers at Comcast refused to put me through to their managers, and they refused to put me through to a corporate headquarters, so I could speak to a president, vice president, etc.
Later, my father after making some changes to his service, spoke to a representative, and they said they'd make everyting okay for me. My Mom took a day off work, because I couldn't take any more days off work, and she sat in the house from 11 to 5 waiting for Comcast.
The cable TV and internet guy came, but without one of the boxes I ordered, the one with DVR. He said to me that the phone guy was coming. My mother proceeded to sit and wait for the "phone guy" until 5 PM, there was no food or furniture in the house, and she was all alone because I was stuck at work.
Every time she called comcast, she was repeeatedly told the phone installer was on his way, until 5, when she was told that a manager elected to use their managerial authority to cancel my phone order that day, because they didn't like that I was upset with them for losing my appointment previously. Additionally, Comcast accidentally intermingled my service with my fathers, completely screwing up his cable service.
So I reschedule my appointment for phone and DVR, and everything is ready to go. I call the day before, now Comcast has lost my internet phone order again, I get transfered to the sales department, they find it, but somehow my DVR box request has now been lost again, for the 3rd time. They now want me to schedule anotehr time, this would be the 3 installation, to come back and put in the DVR box that should have been in 2 weeks ago.
Comcast has agreed to waive a 30 dollar installation fee for my DVR box, period, because normally they would have apparently re charged me for installation, because they don't care if I made the appointment or not, they are brining an installer out for a new installation.
Comcast management refuses to provide me with a corporate number so that I can speak to someone with clout, I've looked all over the web, and I can't find any corporate number for Comcast. The managers don't care, one told my mother if I am that dissatisfied, than I should just use SBC. That was their answer! No one will help me, they insist it is my fault because I was in their words rude and belligerent.
I didn't use vulgarity, but yes I was angry, and yes I was not okay when they gave me run around answers, and refused to reschedule an appointment their service people lost, and apparently, that reason enough for them to make your life a living hell, because obviously Comcast doesn't care abotu their customers. I wasn't any less angry than anyone else would have been in my situation, especially when the supposedly highest available manager on site refused to do anything, and did not care, and acted quite openly about the fact that she could care less about me and my situation.
While I would like to switch service, if I go to Direc TV, or Dish, the boxes will cost me 900 dollars, and there isn't another Cable provider in the area, which is probably why Comcast is able to abuse me so badly.
This is the worst, most dishonest, most incompetent company i have ever dealt with in my entire life. I used to think that companies felt the customer was always right, apparently Comcast not only feels that the customer is always wrong, but that our lives are theirs to play with, and it's no big deal if it takes weeks to install something as important as a phone, and it's no big deal to make me repeatedly take off work for their mistakes, becuase I'm sure Comcast wouldn't mind if one of their Cable Installers had to take 4 days off work to have their Cable installed.
I am not putting my full name, because I don't want my cable turned off on me or something, I don't trust Comcast, they are very evil people. I'm sure they'll figure out who I am, unless they've done this to a lot of people, but that's the only reason more info about ME isn't being posted.
M
, Illinois
U.S.A.
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