I purchased a pariba tourmaline in white gold in 2006 costing appx £1119. It arrived it was sharp it caught my finger on the shank, I immediately & on the same day took the ring to a reputable jeweller who looked and said it wasn't what I paid for and would I like a valuation to send to the Co. That was agreed and it would cost me appx £25. I agreed. I rang Gems TV immediately after I left the jewellers and spoke to Ben Gems at TV. I told him of my disappointment & I would be returning the ring. I was clearly upset as this was the largest amount I had ever spent on something for me, the money was left from my uncle. He offered to pay for the return and ON RECEIPT OF THE RING would put £100 into my account to pay for the valuation and on their own investigations would write to me. They received the ring the £100 was paid into the ONLY account they had for me, with a promise of my £1119 being returned within 30 days. I have a diary of each day & phone calls made but they have ignored it constantly. I have sent all the proof that the ring was returned and INDEED them receiving it, and still no refund. Why has it taken so long it's been constant for years. I contacted the owner Steve Bennett through his charity site on F/B, I sent the relavent info to him in detail on a Monday it was back with me on a Tuesday unopened!!! So what does that tell you. My only alternative is to take them to court which I will but I should not have to suffer the inconvenience. I want my money back now. Kay De Vere-Burt
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