I purchased a pariba tourmaline in white gold in 2006 costing appx £1119. It arrived. It was sharp and it caught my finger on the shank, I immediately & on the same day took the ring to a reputable jeweller who looked and said it wasn't what I paid for and would I like a valuation to send to the Co. That was agreed and it would cost me appx £25. I agreed.
I rang Gems TV immediately after I left the jewellers and spoke to Ben Gems at TV. I told him of my disappointment & I would be returning the ring. I was clearly upset as this was the largest amount I had ever spent on something for me, the money was left from my uncle. He offered to pay for the return and on receipt of the ring would put £100 into my account to pay for the valuation and on their own investigations would write to me. They received the ring the £100 was paid into the only account they had for me, with a promise of my £1119 being returned within 30 days. I have a diary of each day & phone calls made but they have ignored it constantly. I have sent all the proof that the ring was returned and indeed that they received it, and still no refund. Why has it taken so long it's been constant for years.
I contacted the owner Steve Bennett through his charity site on F/B, I sent the relevant info to him in detail on a Monday it was back with me on a Tuesday unopened!!! So what does that tell you. My only alternative is to take them to court which I will but I should not have to suffer the inconvenience. I want my money back now.
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