I signed up for the service in Sept and after I was assured it would work in Bayfield County Wisconsin, I found it would not. It did not come close to the area I needed it to work in the most. I called and was told it was my problem and that I could cancel the account but they would keep my $200 for early termination. I explained they lied to me that it would work and the service was useless in the area I needed it. I spent $130 for the phone also, only to now have a new phone that is also useless.
I called again to get the service reduced only to have them not do it and was charged at the higher program. It took more than 5 phone calls to get the service terminated and they waved keeping my $200, and gave me a FINAL bill amount of $109.31 which I sent in per the T-Mobile rep. I asked him more than once to verify the amount I was to pay to finalize this account. He assured me this was the complete total balance due to clear my account and he closed it that day.
I NEVER received a bill for the $25.71. I gave T-Mobile my change of address on 9/24 when I sent in my bill for that month. I also verified it with the man I spoke to the day he gave me my final bill amount. IF they sent it to my old address it would have been forwarded to me as I have a Post Office forwarding that has sent me other things from old address. I again NEVER received a bill for $25.71. I called the First collection agency to explain this and was told they did not care just send them money. I then called T-Mobile and was told once it went to collections I was out of luck, and to just pay the bill. I then notified The Better Business Bureau and filed a complaint.
Sometime later I received a call from someone rude at T-Mobile who wanted to discuss the BBB complaint. I again explained all the problems I had with the company and that I was told to pay only $109.31 and I had a phone that was no good either. She was short and rude and told me I was wrong in stating the rep told me the things I said and he did not put into notes in my file of such things. I politely told her I did collections and I was not excepting her response to the problem. I kept notes and I know what I was told. She mainly told me I was wrong and I needed to pay the $25.71.
I at this point politely informed her I did not want to discuss this any further as it seemed they did not want to work with me at all, pay or go to collections. I do not owe any money to this company and I feel I was wronged from the start as to the service they provided.
In the last 2 years they have sent me to at least 5 collection agencys. All these agencys have never contacted me a 2nd time once they receive all the letters I have showing my claims. I have forwarded all to the Better Business Bureau. The war is on...
Aileen
Bayfield, Wisconsin
U.S.A.
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