My grandmother has been with time Warner for as long as I've been alive. I'm 31. Things are different now, a far cry from the old days of the clunky brown boxes and rectangular remotes. Where nana paid the bill I've now taken over. She still loves to watch Nick at Night, and has even added a few new shows and networks to her short list of likes. I love my Internet, and things would be fine if we were receiving the same quality customer care and, service from the past. Things are different, and nowhere is this more apparent then Time Warner Cable. The company like so many other things here stateside has taken a turn for the worst. The shoddy customer service, the available, and often costly programming, and last but certainly not least the ever mounting consumer frustration of nearly 300 strong on this site; never mind the countless other sites arguing the same thing.
The customer service leaves much to be desired. Here like so many other places after dealing with an automated piece of crap I'm held over to wait for captain heavy accent and his fellow comrades. It's here my questions will be deferred and answered with half truths. It's here ill get my patience tried time and again as I struggle to understand the logic behind Time Warner's practices and policies.
I've had issues with my cable for five years, and yes I'm foolish for hanging on, but the good times just got overshadowed by the bad. The excuses they give for why my cable is out varies from you have a piece of paper on the box ; to your boxes are old, take time out of your busy day to bring them in to switch them out, so you can go home and call is to send a signal through. I've had them cut my cable off trying to hook someone else's cable up, an today, well today I'm having an individual outage. Yes that's right. Only my devices are effected. Why? Well that's just something we don't know. How long will it take to fix? Again this is something we aren't privy too. The fact that I can call customer service and get an answer like we are working on the problem and it could take two hours please call us back is promising. If that were the case. I called back they said 24hours till they can get a technician out here.
What?! Why?! Well your offline. How? We don't know
Strained silence.
Bulling remains high and I need to call every six months to a year to keep cost lower than two hundred a month. I get 99 channels. No extras, no perks, no freebies. What I get is shoddy equipment and various calls to customer service. My basement looks like a laser security system from Entrapment ; with large quantities of cable wire in every nook and cranny. I've had a transformer replaced my boxes have been replaced 10 times, and I was even told Internet can never be installed in a bedroom. What?! Why?! We don't know. Strained silence.
I'm not the only one who thinks this company is crap. I'd make the switch if it wasn't for the other companies out there checking credit and because I have none I'd need a deposit. A heavy deposit. So the wiley roadrunner grifted me into his service with that side perk. For what I pay, 167 a month to be exact, this really should be better. Technology breaks of that I'm sure but adding insult to injury doesn't help anyone. Having bad technology full of glitches, and then allowing every two bit guy with a truck and ladder to install services is whats causing the issue. The fact that people can get better channels for less money has put the company in a true bind but instead of offering customers something to keep em coming back so to speak; we find Time Warner has actually taken away from their service. It's a shame considering the rich history it has in my house. Guaranteed they won't have a future.
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