Please forward to upper management:
On November 6, I recieved a visit from account manager Dana. I wasn't home at the time, but my brother Matthew answered the door. After questioning Matthew for a few minutes about my where abouts, he indicated to Dana that he would have her call them and proceeded to close the door. Dana, in a very physical way, attempted to pry open the door and let himself in. Matthew stopped him and indicated to him to step away. He also advised Dana again that I was not home and he just cannot come in uninvited to my home because I owe a payment. He indicated to Dana that he is not a member of Law Enforcement with probable cause. Dana retreated.
A few minutes later Matthew recieved a phone call from Eric, the store manager. Without an introduction Eric began yelling at Matthew in a very unprofessional manner including profanities. He then questioned are you the man who put your hands on my employee? Matt began to explain to him that his employee attempted to force his way into the door only to be interupted by Eric inviting Matt up to the store for an anticipated physical confrontation. Eric then began a list of things he would do! Matt, very angry and upset by Eric's threats, invited Eric down with his staff for the same thing. Matt advised Eric that he recorded everything he said and hung up the phone. Already being advised several times that I was not home, Matt noticed two Rent-A-Center trucks stalking the area. Matt became very frightened by this sight, because of the conversation, with threats, that he had just had with Eric.
Another knock came at the door. Matt ignored the knock and advised my sixteen year old sister to ignore it as well. Needless to say, she answered the door against his advice. A new account manager began to question her. When Matt noticed this he went to the door and told her to back away. He advised that I was not home, closing the door in their face. Well, they decided to monitor the area for a while longer. A state police officer knocked at our door and asked Matt what has happened. Matt explained and the officer advised him to not answer the door. Basically telling him he did the right thing by not letting the man enter the premisis. Matter resolved for now! On November 8, my fiance recieved a call from an Account Manager who did not identify himself. After he indicated that I was not home, the man became very angry with him. He stated he is not going to let some high school punk tell him not to call his house. My fiance', who is far from being a high shool student, responded several times that I am not home. His comments to my fiance' were that he was going to rip his head off! My fiance advised him that he was being recorded and advised that corporate is going to hear from me. The account manager hung up the phone very quickly.
I am very upset with the way these THUGS you call Account Manager harassed my family for a matter they have with me. I have already had an appointment with my lawyer. He suggested that I file criminal charges for harassment by communication and terroristic threats. I would like to see what you as a company are going to do about these thugs. When I signed for a TV, I never thought I would be followed by a loan shark threatening my family's safety of I did not pay up. I will also be forwarding a copy of this letter to every consumer reporting website I can find, if this matter is not taken care of in a timely manner.
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