I contracted with The Party Ride on January 25. For service forFebruary 5. When the day arrived, I was called at 9:15 by the bus driver (Desiree) & was told that she was 20 minutes away from Englewood NJ. Shebegan to tell me that her bus had some trouble & that the door could not close. She also added that another bus would take 1hr to get to her.By this time Iwas upset. I contracted a bus for 9:30pm. 2 hrs after I was suppose to have mybus, some of my guests & I had to help Desiree clean the bus.
The busesodor was unbearable because prior to her getting to me someone else had the bus& was not done till 10. Before we pulled out she told me I had to make thepayment. We sat in the front & I gave her $1200, which was my balance. Shepulled out her phone & began to calculate her gratuity. If I am notmistaken it says clients note: GRATUITY TO THE DRIVER IS AT THE CLIENTSDISCRETION. She told me I had to give her $500. The buses ipod deck was not working that was myentertainment for the bus.
The bathroom door was not working & my guest waslocked inside, when I went to the front to tell Desiree, she gave me ascrewdriver and told me to go jimmy the door. When on route Desiree told me I had to give her $500 or shewas going to shut the party down. Desiree was extorting my guest and I. I hadto give her my birthday spending money so she could continue my trip. Wearrived at Atlantic City at 2:30am by that time my festivities were over. Theclub was closed, and the show we were going to was over with. I am disappointedwith the service. I called her at 5:30am & told her to please pick us up at6:30 am she told me to let her sleep because she was tired.
She did not show upuntil 7:30 to pick up my guest & I. She was speeding the whole ride home. Due to the extremely uncomfortablecircumstances a refund is the least that I expect. I have been calling the company sinceFebruary 7 trying to talk to Stacey leaving messages with her secretary, coworkers, and even voicemails. They do not want to come to any resolution Iasked for a refund of $800, which would leave them with a balance of $1200. Ithank you for your time and cooperation and helping me with this matter.
0 comments