Usacomplaints.com » Recreation & Entertainment » Complaint / Review: Cache Creek Casino Resort - I felt stressed, humiliated and discouraged. #183527

Complaint / Review
Cache Creek Casino Resort
I felt stressed, humiliated and discouraged

On June 13 at around 8 PM, I struck the 5 pennies progressive jackpot slot machine game gathered more than 233 thousand breaks after which I cash out immediately. I went right to my vehicle, just and obtain the mobile phone about to contact my spouse to talk about the pleasure that I gained a jackpot. After I noticed the published citation quantity of $ I had been amazed. I noticed I had been short-change. Therefore, I instantly contact among the slot machine game attendants and hurried back within the casino and we went straight towards the equipment wherever I cash out the solution. Affirmed the equipment was blinking 435 breaks which were compensated-out just and equivalent the quantity of the solution I'd cash out (435 X - 5 pennies = $21.75). And abruptly, a slot machine game boss confirmed-up and launched herself, as Joe ripped me from the slot machine game and he'd me lay-along in the blackjack region nearby the cashier and started requesting concern concerning the period I struck the jackpot and what truly occurred? I replied without doubt concerning the published solution I cash out, using the quantity of $21.75, in the slot machine game was way off the quantity I designed to obtain, and so I claimed to gather the balance roughly $1165.00. Furthermore, He questioned me, to exhibit the quantity of $ 21.75's published solution. I looked completely inside my pockets and that I couldn't think it is. But I thought I would have remaining the solution inside my car, I subsequently questioned Joe a for me personally to visit have it within the car. He charged me of bogus state instead and declined. Briefly, there have been two-protection official served really rude and arrived. One of these threatened to place me in prison in his speech that was noisy daunting. After which two safety guard stands behind me and arrived. And also the additional protection official requested why I had been fake declaring exactly the same asked again and again. I replied “no, I'm true declaring “, which my company was to gather the remainder of my cash just. Several hours passed by once the protection official included a form and began to request info while filling the form up and recommend me to contact the amount passed the pencil to sign the shape and stated there. And even I had been adopted using the same protection employees in the gasoline station regional, and then I acquired escorted out the building, and informed me obtain my gasoline outside place and to depart the areas at the same time.

For over two hours I thought bothered, discouraged and humiliated. I dissatisfied, ashamed, had been puzzled and disappointed. All I needed to complete was to obtain out over there. Like a customer, in my own lifetime, I experienced this sort of poor therapy and not have never experienced so afraid and used from the business. It’s a problem.

The following day, I named Cache Creek Casino to obtain comprehensive details about the orange type. I had been extremely shocked when protection division, Paul, recommend that I had been prohibited to enter and that I had been reported or cost of fake state and sometimes even being regional the casino until notice. As well as before I will do something he described to hold back for 3 months. That is incredible.

Processing this criticism might have been eliminated as well as avoided: only when Joe, the slot machine game clerk, has had only a little additional provision and getting the considered providing the advantage of the question.

In the beginning, he desired me to supply and display the published solution of the quantity of $21.75 as evidence which facilitates and warrant my state to gather the total amount of around $1,165.00.

The evidence that Joe desired me to supply and display, the published solution was inside my vehicle in the parking lot. Nevertheless He charged me of bogus state instead and refused when I required a to obtain the evidence within the vehicle.

Several initiatives and efforts I've completed thus to gather the total amount of the cash I'm named.By today, nevertheless in even looking additional authorized methods to gather the remainder of my income and quest.

Casino information:

Cache Creek Casino Resort

14455 Highway 16

P.O. Box 65

Brooks, CA 95606


Offender: Cache Creek Casino Resort

Country: USA

Category: Recreation & Entertainment

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