The whole customer care framework is insufficient and ineffective. One customer care center is outsourced to Asia so they may market a 24/7 customer support centre. Nevertheless their inner company procedures are so inefficient that it jeapordizes the mortgage maintenance, foreclosure and short-sales due to their clients. I am within the closing phases of the brief sale. The customer is waiting on hold and Ocwen, the senior loan case first confirms subsequently declines the buy-out quantity provided in the first bank. This whole procedure requires Ocwen 2 weeks to obtain through. Since the customer really wants to provide the distinction for Ocwenis buy-out quantity, we've togo through the exact same procedure once again however every customer support repetition and supervisor voiced to concerning the consideration provides a diverse group of data that has postponed the final procedures. We're today in the phase where we're still expecting to get a negotiation notice from Ocwen today for just two months and also the customer has authorized all of the mortgage documents and must deeper by end-of company tomorrow. Ocwen administration has assured me funds notice within half an hour and that I haven't yet acquired it. The unfortunate element is the fact that Ocwen prides itself on "assisting" their clients with mortgage adjustments to get rid of foreclosure nevertheless that's not the case.in my own scenario, the customer may miss out on buying their dream house and that I will soon be confronted with a foreclosure on my credit all in the arms of Ocwen.
0 comments