I borrowed my house with an SUPPLY using the guarantee Countrywide might provide me a much better percent price when my 3-year time was up. Once the period arrived, by rate of interest went as much as over 9%, producing a significantly more than $500 per month escalation in my mortgage cost efficient Feb.in January of after I understood I really could not manage the cost, I submitted paperwork with Countrywide's House Preservation group to get a mortgage loan change. After eventually being approached by my therapist and completing the mortgage info, I again named many weeks later to discover the mortgage have been authorized. Nevertheless, she didn't understand this, also it turned instantly obvious Countrywideis inner connection techniques were and therefore are inadequate. She'd explained when my software was impending to not create any funds until my mortgage loan modification documents were obtained and, in those days, I ought to create my new cost. I eventually obtained the documents, authorized, and delivered them having a check addressing overdue escrow costs plus some control costs towards the melody of around $1400. I had been likewise guaranteed my consideration could be delivered to present position once the mortgage loan modification was completed. Nevertheless, I extended to get telephone calls and letters informing me I had been overdue, and although I've created my first new cost underneath the mortgage loan modification conditions, I'm still getting threatening and harassing calls and certified characters. After I contact to protest to customer support and clarify the procedure I began several weeks before to prevent simply this situation, I'm informed simply to inform the callers, for that umpteenth time, what's happening and show them my situation. I'm informed the characters and calls I've been getting are automatic and CAn't be halted. This really is baloney! Countrywideis inner connection techniques are incredibly bad. Additionally, because getting my change bundle, I've attempted often to consult with my therapist who's usually unavailable. She doesn't return messages left, and her boss has additionally been left messages within this respect. The client support reps also provide quit messages requesting the House Preservation Workplace to revise my consideration, which nevertheless hasn't been completed. I simply acquired another phone from the debt collector asking what I meant to do about my late consideration, and that I "dropped it" for that very first time. I'm in a person support area for that US Government, which isn't any method to handle your visitors, particularly people who assume they'll are having issues, contact the organization, do all-they are requested to complete, after which continue to be bothered with calls and threatening words. I never had a late-payment on possibly my first or next mortgage just before this time around, and that I WOn't again use Countrywide. I'll also make certain none of my buddies or household do both. That is really unfortunate.
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