Well I make a complaint about the Chase Bank of WAMU and the Attorney General of WAshington send me this e-mail:
ATTORNEY GENERAL OF WASHINGTON
Consumer Protection Division
800 Fifth Avenue, Suite 2000 - Seattle, WA 98104 - (206) *
7/28
RE: Washington Mutual
File #: *
Dear EH:
Washington Mutual has not responded to our letters and telephone calls concerning your complaint. Since our office cannot force firms to answer correspondence or make adjustments, there is no further assistance this office can provide.
The terms of the Consumer Protection Act do not permit this office to act as your private attorney when the firm refuses to answer or make an adjustment. We do bring lawsuits against firms systematically violating the Consumer Protection Act. However, these suits must be brought in the name of the people of the State of Washington, and we cannot sue on behalf of any individual. The fact that we are not able to be of direct assistance to you does not necessarily reflect on the validity of your claim, and you may wish to contact a private attorney who will advise you further.
We regret that we are not able to help you at this time. However, your complaint will become a part of our permanent record and may aid us in establishing at some future date that a pattern of illegal business conduct does exist, requiring action by this office as outlined above.
Thank you for taking the time to contact our office. I am sorry that we could not resolve the matter in dispute.
M MCB
Complaint Analyst
Consumer Protection Division
(206) *
Then I also make a complaint at the Better Business Bureau and it was handle by BBB Columbus Ohio
Here is what they said to me after I dispute the reason Chase gave to them:
Complaint ID#: *
Business Name: Chase Home Finance
You have indicated that you are not satisfied with the business responses to date.
The business has has not made any further offers or adjustments, in follow-up to the most recent exchange of information through BBB.
This complaint is now closed as unresolved.
BBB can not pursue the matter further through our dispute resolution services at this time. Your own legal counsel, the Ohio Attorney General's Office Consumer Protection Section, or other legal or regulatory resources may be of further assistance anytime a dispute remains unresolved.
Please understand that the company's level of cooperation regarding this complaint becomes a part of their BBB Reliability Report.
If this complaint becomes resolved at any time,
please update our BBB accordingly.
BBB develops and maintains Reliability Reports on companies in our service area. This information is available to the public and is frequently used by potential customers.
Sincerely,
J. P Cpar Dispute Resolution Consultant
BBB
Complaint Department
*@columbus-ohbbb.org
Seems to me no one is listening to all this complaint even we try to ask for help they only place it on file.
I thought the BBB will help me as I cannot afford to get a lawyer and so as the Attorney General but hey, we are only small people who do not have as many money as Chase Bank. So maybe I just keep on complaining all my experience so that someone willl not be hurt as what WAMU and Chase are doing to me.
Please do not make any more complaint to BBB or to any Attorney General specially if your complaining about a big big company with lots of money.
Just tell your bad experince with all these company so we can be of help with others.
Emelita Seattle Wa. = Thanks for reading
Emelita
Seattle, Washington
U.S.A.
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