February 13
After 27 phone calls to AT&T in regards to my internet service, they sold me a service thru ConnecTech to assist with highly technical solutions if their own DSL group was unable to resolve an issue. I was charged 55.00 on my credit card and could access this service for 5 days. Well, the tech’s are in India somewhere and the largest part of our conversation was me saying “I’m sorry, but I can not understand you”!!! Needless to say they were unable to fix my problem and basically said it was my computer. Keep in mind I have had this service for 4 years and NEVER had an issue until now.
I phoned back for the 28th time and spoke with a level 2 tech who again could not fix the issue. I asked, What does it take to get a technician out to my home??? They said it would be another 49.00 if the problem turned out to be my issue and not theirs. At this point I just wanted to be DONE with ATT.
The technician comes out and keys in the WEP key code and poof it is fixed. I said ok so I owe you 49 dollars for 3 seconds of work? He proceeds to tell me that I owe 149.00 because I initiated the call out. HOLY SH_...
Called about the invoice and they tell me to HOLD, HOLD, HOLD… No minutes left on my cell plan thanks to ATT….
Here is my CALL LOG:
ATT CALL LOG - 597 minutes 24 Calls
01/18 3:02 PM 800-531-5000 32min Level 1, Level 2
01/19 1:02pm 800-288 22 min
01/19 2:41pm 800-288 94min
01/20 8:01 am 800-288 53min
01/21 11:47am 800-867-7183 11min
01/21 12:28pm 800-531-5000 19min
01/21 7:07 pm 888-905-2838 10 min Connect Tech – Reset
01/21 7:16pm 3min
01/21 7:20pm 13min
01/21 7:31pm 888-593-0724 3min
01/21 7:32pm 3min
01/21 7:35pm 888-905-2838 3min Connect Tech – Reset
01/21 7:42pm 866-294-3464 10min
01/22 9:38am 866-294-3464 10min
01/22 11:38am 866-294-3464 3 min
01/22 11:39am 866-294-3464 33min
01/22 4:09pm 866-294-3464 67min
01/23 12:51pm 888-593-0724 1min
01/23 12:52pm 866-294-3464 38min
01/23 1:31pm 866-470-4367 11min
01/23 1:47pm 866-470-4367 7min
01/23 7:06pm 800-531-5000 15min
01/24 10:13am 800-288 58min Level 2, set up appt for home tech support from 12:00 – 4:00. She said it would be 55.00 if the problem was not ATT equipment.
01/24 3:36pm In-coming Call from ATT – tech running 2hrs late – rescheduled for 01/25
01/25 9:00am Tech support showed up – keyed in WEP number from motum. Took 3 minutes. Came back with an invoice for 149.00.
01/26 9:00 Melvin – Told him about the 149 bill. He said he could see the invoice but could not do anything about it until I was billed.
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