Complaint / Review
VBarrack
Consumer Report

I paid for a service from this website once I was delivered the service it became unusable. So now I can't even do anything. Here is the conv.

Please wait for a site operator to respond. You are now at queue No. 1.
Welcome! You are now chatting with 'Katy'
Katy:
Hello, welcome! How may I help?

Rob: Yes I want to know why I can't use my character in wow
Rob: I have not received an e-mail from the support team. I paid my $168 I want to use my character now
Katy: Please wait for our reply if you have already reported the issue to our account resolution team.
Katy: It will take days
Rob: So now I can't use an account I just PAID for?
Rob: Of course you guys don't do returns or refunds
Rob: hello?
Katy: Please note Blizzard will randomly pick transactions for review.
Katy: You will have to wait Blizzard to response to our request.
Rob: so can i have a different account then
Rob: one that doesn't require a server transfer
Rob: or one that I can pay for on my own
Katy: You have to wait until our account resolution team concluded the issue.
Rob: Okay are they going to e-mail me stating that they are working on it?
Rob: I haven't received anything from you guys except a chat conversation. How do I even know you are working on it?
Katy: You can contact our account resolution team by email.
Rob: Okay they haven't responded
Katy: Our account resolution team will take care of it if you already reported the issue.
Rob: I need to know if they have received my report
Rob: What if I contact blizzard directly?
Rob: I want my money back or I want to get gold for the account. I can't believe I trusted you guys
Katy: The account will get flagged and the character won't be able to recover if you contact Blizzard without adequate information.
Katy: Blizzard locked the transaction, not us indeed.
Rob: Okay well im getting your website shutdown
Katy: Okay
Rob: So you just think you can take peoples money? And not reply to them correctly or be professional and fix the situation?
Katy: Already told and explained to you at the best we can