All of this is very disturbing and the company should make it known what their policies and disclaimers more visible anyway. There is a disclaimer in a very small window on their site and here is the phone number
Member Services at 1-800-251-6144, Monday through Friday from 9:00 A.M. To 8:00 P.M. EST, and Saturday from 10 A.M. To 3 P.M. EST (excluding holidays).
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