I ordered a tablet for my son on 5/26 from the freebird website that indicated would initiate order within 1-3 business days. I called customer service on June 5th to inquire if had been shipped and was told that the order had just been facilitated. I was already concerned about the delay and possible efficiency of the company, and asked if I could cancel the order. I was told that I could not and would have to wait another 10-14 days to receive the tablet. I received the tablet on 6/16 and then called the company within two weeks to report my wish to return the product, as the charger broke within the tablet and was not functioning. The quality of the tablet appeared inferior even prior to this. I was provided with information on how to facilitate the return, but told that would have to incur the shipping and tracking costs to Hong Kong. I paid the $40 plus to ship and track and the item was received to Hong Kong on 7/11. I contacted customer service on 7/23 as the refund was not yet reflected on my cc statement. I was told that it would be reflected in August, possibly by the 11th. I called customer service again on 8/21, and was told that the biling department would only allow for replacement. I was astonished as I was told that I would be receiving a refund, and I had not received any notification otherwise. I was told to email the billing department with my concern via the website. I did so including my Order number 1228876 reply was "i cnat find the account in system" (the quote is not a typo on my part). The reply email also indicated that I could not reply to the email received as it would not be read, but was to go again to the website and send another email. I contacted the BBB and plan to also report to PayPal and my credit card. Additionally, the customer service does not provide such, with no avenue to speak with a supervisor to resolve situation. When pressed, the customer service representatives are rude and dismissive. I hope to get my refund one day, and I am astonished that they are allowed to continue business this way.
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