Complaint / review text:
On 7/28/12 we ordered two mattress sets with the understanding that the mattress manufacturer gave a 20 year warranty. We were told this repeatedly by both Monica and Brandon. When they were delivered today the mattress manufacturer warranty included was for 10 years. We called the store and Monica stated that the company that made the mattresses would be giving us a new 25 year warranty and that they would be letting us have it within a week or they would refund our money. I called the company that made the mattresses and two levels of Customer Service stated that the change in the warranty would take place after Sept. 1 some time and that it would be only 20 years for our particular mattress sets. We personally went to Mattress Firm to discuss the difference in the information given to us by Monica and that given us by the manufacturer. They threatened us with security because we, two senior citizens, were upset. They again said they would give us a 25 year mattress company/manufacturer warranty within a week or refund our money when they picked up the mattress sets. However they refused to give that statement in writing. I don't believe we are going to get any satisfaction as they misinformed us according to the manufacturer. At this point I just want to give back the totally unused sets and get our money back.