To Mr Aaron Del Angel Davalos, The board of directors of Royal Holiday Vacations the general public who are considering a membership with royal holiday.
I am requesting a refund of my annual fees, my down payment, and my monthly instalments. I spoke with numerous people from royal holiday and clearly your customer service is no doubt terrible. We have establish this. Mr Aarón Del Angel Dávalos I spoke with your supervisor on Thursday Dec 15. He was arrogant and rather rude when I told him that I was offended the way royal holiday treated me. That I felt I was being disrespected and treated like a “piece of *” He said I was wrong and that royal did not do that argued with me for a while then transferred my call to another lady who just keep saying hello.
Well let’s be clear he has no right to tell me how I feel. He in fact violate my rights in doing so. I also feel like he was challenging my ability to speak English implying that I did not know the definitions of the words I was using imply that I was a imbecile. The condensing tone he used was disrespectful and degrading in itself not to mention this was what he was claiming Royal holiday would not do. So let me speak clear concise English. I felt disrespected, offended, because on numerous occasions because royal representatives never called back when they said they would. When asked to speak to supervisors I was lied to with excuses like their on the phone, out to lunch, in a meeting they will call you back ect. I never received a call back until I complained. I was annoyed with the lack of service that is provide to your “privileged members." I found it insulting and rude, a complete slap in the face when you offered me a room after I complained at no cost. That was disrespectful a low blow assuming that I could be bought. Speaking to your supervisor on Thursday has assured me of my decision. It was not that I could not get a reservation it was all the run around and terrible service to do so. However during my conversation with your supervisor on Thursday Dec 15 he informed me that I need to make my reservations in April/may of one year.
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