On 9/20 I went to Sleepy's to purchase a Tempedic bed in West Springfield, Ma. I told the salesman what I was looking for and explained about my bad back, lower lumbar problems and how I had limited income due to my wife being handicap as well as myself having the disability with my back. I wanted the back to go up an dlegs to go up as well. Just like the picture in their add. But not a queen sixe. He said "You don't want that." I will try to save you money and include the best pillow I would lay my head on. I'm 6'5" with an 8' wing span. I tried out a few of the beds while we were talking about the third bed, another customer came in, and he left me there for about 15-20 minutes. Then he came back to me.
We sat down to make a deal and he's printing up an order when another customer came in and he left me there again for another 10 minutes.By now my back is killing me, and my wife is waiting at home with no one there and it is almost closing time. When he finally sat down with me to make the deal. He said, and I quote "You are going to love "Sleepys" gaurantee. If at any reason you are not satisfied with your purcahse you can just return it. So I signed the paper work. At no time did he say I could not return the motorized unit. Had he told me, I would not have purchased the unit.
Delivery took 15 days. When they called me the day before, I had my old bed removed so there would be room for the new one. So now I had no bed. I told the delivery people that the item they were delivering me was not right. He assured me it was, so I signed the paper work, accepted it because I had no other bed. They brought in a box spring, which I did not order, so he called the office and they credited me for it and they took it back. Why would their sales associate offer a box spring for an adjustable bed? After they set it up, I measured it. It was only 3 feet wide. Too small. The pillow smelled funny but I tried it anyway and after just a couple hours I had a rash on my face. They bed itself, did not have the legs go up nor down, only the back went up. As well as the mattress was not the right one for the frame. It was not what I wanted or the impression he gave me that I ordered. I tried the bed for about 2 weeks and going on what he told me the gaurantee was I attempted to resolve with the store.
He charged me 139.99 for a twinmattress bed that the competotors sell for 69-70$. I was supposed to get free delivery and he asked me to pick it up. I tried to get the bed returned because the product sold was not what I wanted or told what I would get, nor did the product actually go together. The salesman when I entered was friendly unitl I told him why I was there, he then became extremely uncooprative, and said we don't take the beds back here and no motorized returns. Also, the sales man that sold me the bed no longer worked for them. I tried to explain he sold me stuff under false pretenses. I feel he sold me the product to get the sales and lied during the sale just to get it.
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