We had to return a device purchased erroneously. Usually no problem with that type of interaction, it happens. When my company inquired how to do so, Janice at the [email protected] email, had quite the mouthful to say about our misunderstanding the product information. Her emails included sentences like (verbatim): "... Which is CLEARLY explained our our link" and "I am just dumbfounded that you purchased this with this understanding…" and wait for it: "... There is no missing information on the link, you just got confused, and you are the only one to do so."
When I decided to let the owner of the company know of this out-of-control service representative, he actually told me to "not dwell on this and let it go."
Don't know whether to send the emails from securitysystems.com to CNN for their Ridicu-list or just post it in the employee lounge for an example of how not to conduct customer service.
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