I have a damage plat iron. It's burning mu daugther's hair. And smell bad. I went back to the store at the mall and they asked me for $ 19.95. The warranty requiere for that wen you send it but it doesn't say nothing about to exchange in person. If i go to Sears. Do i have to pay extra money? The vendor treated me bad and when i call the office the owner screem on the phone.
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