I paid $200 to have a laptop shipped to a customer in the UK. I sent the money, he changed his mind and said I had to buy 3. He admitted he made a mistake but would not return money or ship.
Hello,
I know it is our mistake.
I am a new sales here.
We will discuss with our manager.
If you don't want order more we can refund you.
Mei
From: rwoodruff
Sent: Thursday, September 15 5:36 PM
To: Mei
Subject: what dont you understand
1. I have already paid you $200 for the laptop
2. You have not shipped as promised
3. You changed the deal
4. You owe me a laptop
5. Why wont you understand? Having trouble with English? I will help.
I paid for laptop
you ship now
you treat me and customer very bad
not good.
Last chance, ship his laptop, or bad report to
Trade Relations Team
www.tradekey.com
Email: buyercare@support. Tradekey.com
Fax: 92 21 34383196
Perhaps your government would like to know what your doing as well, bet the frown on upset trading partners.
From: Mei
Sent: Thursday, September 15 1:55 AM
To: rwoodruff
Subject: Re: what is going on
Hello,
Sorry i don't understand.
But you don't order other 2 pcs we can't ship the goods.
After your payment we will send the proof of the shipment to you.
Mei
From: rwoodruff
Sent: Thursday, September 15 4:54 PM
To: Mei
Subject: Re: what is going on
Mei, I will not discuss further business with your company until I am assured by a proof of shipment, that the customer’s laptop has been sent to him.
From: Mei
Sent: Thursday, September 15 1:50 AM
To: rwoodruff
Subject: Re: what is going on
Hello,
Sorry to our delay.
You can mix the order and we can send to different address.
But sorry we can't accept MOQ 1 pcs.
Hope you order 2 more pcs.
We will send you one iphone 4 16GB to you as gift.
Mei
From: rwoodruff
Sent: Thursday, September 15 4:47 PM
To: Mei
Subject: what is going on
That was the agreement we had; that you would send the item when sold and money was received by you. I have stated that I will sell two more for you making a total of three. Each one will go to a separate location as you said you could handle. Now you are going back on your word? That does not make for good partners. What am I to do for the one that is sold? The buyer can’t get his goods? What are you thinking? Trying to cheat me? That’s no way to do business.
Fix this immediately, you have been paid, send the package off, period.
From: Mei
Sent: Wednesday, September 14 11:29 PM
To: rwoodruff
Subject: Re: Hello?
Hello,
Sorry we can't send only one.
Because our MOQ is 3 pcs.
Hope you order 2 more, then we send the goods to you.
Mei
From: rwoodruff
Sent: Thursday, September 15 2:25 PM
To: Mei
Subject: Re: Hello?
Yes, I would be delighted to sell two more. Please send me confirmation that you have shipped the first one. My buyer is waiting.
Bob
From: Mei
Sent: Wednesday, September 14 10:29 PM
To: rwoodruff
Subject: Re: Hello?
Hello,
Thank you for your letter.
We check the payment.
But I have a mistake.
Our MOQ is 3 pcs.
But i tell you 1 pcs.
Could you please order 2 more pcs?
We will give you 20% discount.
You can mix the order.
Hope your reply soon.
Mei
From: rwoodruff
Sent: Thursday, September 15 11:45 AM
To: Mei Li
Subject: Hello?
I hope you are well. I am concerned.
Bo
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