To whom this may concern,
I have the same problems with my heat that I have been having since I emailed Morgan Properties. This was supposed to be an urgent matter and I was told that by LaCole Gadson (the property manager) that she wanted me to be happy here at Richland Terrace, but I am still not happy here. Like I stated before to LaCole, in the daytime when Dependable Electrical Company comes to my apartment, my heat may appear to be working fine.
At night it is never warm and I have to raise the heat higher than normal to get my apartment to room temperature. She came out to my apartment in the day, and said that it was working properly. If I had never lived in a house with central heat, I may not have known how it is supposed to feel, but I have. It is not like I live in a loft, I live in a single level garden apartment. Also, this is also a safety issue. I am supposed to feel safe where I live, but at Richland Terrace that is not the case.
My neighbors, who lived behind me in 16 G, got their door kicked in and a few months prior people across from me were robbed. Since I have been living here, I have been getting strange men come to my door for the wrong person during the day and night. This has happen one time to many for me to take it as a mistake. I do not feel safe here at all. Some pizza places do not deliver after a certain time and others do not deliver here at all. Everyday literally I see or hear about some kind of commotion going on. I do want to wait until something happens, before I am able to move.
If I had known the type of neighborhood and business that Richland Terrace was operating, I would not have chosen Richland Terrace to be my place of residency. If it were as important to LaCole to resolve these issues like she portrayed them to be, she would have taken the time out to speak to me face and not email me. She takes the time out to issue eviction letter door to door, but did not take the time out to resolve an issue that was beyond my control.
As I have stated before in a previous letter, I am in school and work three jobs so I am very hard to catch up with, but there was not even an effort to show any concern (besides that email she sent to me to document to her boss and close friend Cathy (Regional manager) that you confronted these issues). I have even called the residence hotline and my phone call was never returned. Personally, I think that a professional person/business would not stop until they have made their tenant satisfied.
It seems to me that after 5:00pm she does not have any worries, because she does not live here. If Richland Terrace is not good enough for your employees, what makes it good enough for anyone else? This letter is not to question LaCole's professionalism, but a cry for help.
All I ask is for Richland Terrace to live up to their mission:
Vision & Mission: The vision of Morgan Properties is to provide superior housing that meets the needs and exceeds the expectations of our residents, employees and investors, with integrity and dedication to excellence. We are a company with a family atmosphere that cares about each employee and encourages personal and professional growth. We take pride in offering exceptional customer services, maintaining beautiful properties, and supporting our surroundings. This EXCEPTIONAL SERVICE PROGRAM, which I have not been receiving.
Am I eligible for this? If so, I would like to break my lease ASAP. I do not want to be responsible for any early termination fee or anything that would go on my credit report stating that I forfeited my contract with Richland Terrace. I have addressed these issues one to many times, and as far as I am concerned nothing has been done. From the time I moved in to Richland Terrace, my dishwashers have been broken, which I reported to the office. After I emailed Morgan Properties on February 10th, I received an email from LaCole stating that my dishwasher will be installed on the following Friday. Six months had passed and it ONLY took a letter to the Morgan Properties to get thing done.
That is not Exceptional Service.
Which states that: All team members of Morgan Properties Community are committed to providing Exceptional Service to our residents. Each team member signs an Exceptional Service Pledge to show his or her commitment to this superior level service
Resident Friendly Service
Flexible Lease Options
Transfer Program
Satisfaction Guarantee As a resident of Morgan Properties community, you are entitled to take advantage of our Satisfaction Guarantee. If for any reason, you are not satisfied with your new home within in the first thirty (30) days, you may cancel the lease by providing a thirty (30) day written notice.
In the first thirty (30) days, a person is just getting settled, that is not enough time to see what you are getting yourself into. I gave Richland Terrace chance and I am not satisfied. To bad that it happen after the first thirty days. I still feel that I should be eligible because it has been way over thirty (30) days that I have been promised something that I just received.
I would rather pay more money to live elsewhere and be happy than to live herein misery and pay little or nothing. Please accept this as a request to break my lease AS SOON AS POSSIBLE. Since there has been no attempt to resolve these matters concerning my personal safety here at Richland Terrace, my next attempt will be to consult other sources. Please handle this situation accordingly.
P.S. Because the letter I email to Morgan Properties on February 10, did not reach the right hands I will certify any mail and email a copy for my documentation.
A certify letter was sent to King Of Prussia, PA on Monday February 23. Sunday, February 22, I scheduled an appointment with LaCole to address these issues. The meeting was scheduled for Monday, February 23rd at 5:15. I left work early to get there on time and I was told that LaCole had a hair appointment and did not show. Again, on Thursday, February 26, I called to speak with LaCole and was told that she was in a meeting with the regional manager Cathy.
I decided to come down there to speak with them both and was totally disrespected. I stayed calm and when I addressed to them both that I knew they were best friends Cathy got very offended and called the police, because she wanted me to leave. This matter is beginning to get way out of hand. Please Address this matter immediately. I plan to file a suit in civil court if theses issues are not addressed ASAP.
Still Very Unhappy tenant,
Ebone'
Columbia, South Carolina
U.S.A.
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