My husband and I have been working with the DR Horton Warranty department for the last 3 years in getting our issues addressed and resolved. I have gone so far as filing a BBB complaint and we just keep going in circles. The head of the warranty dept, Jimmy Moon, had reviewed my issues as a project manager and at the time said he needed to obtain the department head's approval to proceed. He is not the department head and yet no resolutions.
We wanted to go to arbitration but the BBB said that DR Horton didn't have it in their clause so they didn't have to participate. We have mold, structural issues and water retention/flow issues in my back yard. Everytime they sent their contractors in to do a warranty repair, they would cause more damage than repair. We have considered legal action and are hoping this site can help.
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