Usacomplaints.com » Miscellaneous » Complaint / Review: J.D. Marvel Products - Is REALLY in Montreal, Canada, so each phone call is an International call, therefore the $10.90 slippers cost EXTRA $38.75 for three phone calls of inquiry! - montreal, canada!. #65616

Complaint / Review
J.D. Marvel Products
Is REALLY in Montreal, Canada, so each phone call is an "International call", therefore the $10.90 slippers cost EXTRA $38.75 for three phone calls of inquiry! - montreal, canada!

I called J.D. Marvel on 12/10/03 to order bedroom slippers. Because I thought I was calling Champlain, New York, as written on the order coupon, I waited for 14 minutes for an operator to take the call. No answer. I called again four hours later, waiting 7 minutes. The January 6 phone bill reflected that this company is in MONTREAL, CANADA, so the phone charge was $21.70 for the first call and $10.85 for the second call.

I called again on December 29 to see about returning the slippers because they had glue speckles on them. This call lasted 4 minutes, costing $6.20.

Bottom line: $10.90 slippers cost an EXTRA $38.75 in INTERNATIONAL phone charges!


Offender: J.D. Marvel Products

Country: USA   State: New York   City: Champlain
Address: Dept. 721-109, Box 3270
Phone: 5143444747

Category: Miscellaneous

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