Hello Clair Hair/Hairsisters,
My name is MS. Jelks. For some YEARS now off and on I've purchase your hair units. I started
Ordering from Hairsisters in 2001. Most were great, some were not. That goes with the nature of
Your type online business. I've NEVER had a ploblem with your service (Cust
Reps, Questions, Delivery, etc) until just Recently. You must do some positive restructuring of your
Business practices, if your wish is to stay in business that is.
I hope this is of interest to you. Yes it is a READ, but... Then maybe you can understand my
Annoyance of this matter. This is from start to finish with the two missing "backorders"THAT TO
This day, no refund, no backorders, no more emails, reps always find a way to
Disconnect you-then ur back in "que" for another 35-45, once you get to someone
THEY ARE CLUELESS. I am
STILL MISSING backorder#334352 and #330749!! In spite of it all, I tried to keep an did try to
Keep being Optomistic:
1.
Hair Sisters
to
[email protected]
dateTue, Nov 23 at 9:19 AM
subjectFrom Hair Sisters regarding your order # 334352
mailed-bylma667. Siteprotect.com
Images from this sender are always displayed. Don't display from now on.
Details Nov 23
Dear.
Thank you for shopping at Hairsisters.com.
We regret to inform you the items (s) you recently ordered with us are currently on back order.
We were notified by the manufacturer that the estimated time when the item (s) will be available
Is 2 to 3 weeks.
We recommend you contact our Customer Service Department at your earliest covenience either
By phone at (866) 424-7747 or via e-mail at [email protected] to inform us as how you wish
To proceed with your order.
Again, we apologize for the inconvenience and look forward to hearing from you soon.
2.
From
toHair Sisters
DateSat, Nov 27 at 11:32 PM
subjectRe: From Hair Sisters regarding your order # 334352
mailed-bygmail.com
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Details Nov 27
Greetings H.S.,
I love the new website, however, when I tried to log on to the old website it directs me to the
New one, WITH OUT A CHOICE! I can't log on ANYWHERE. Has any of my PERSONAL
INFORMATION BEEN COMPROMISED!?! So I logged onto the new Hairsister's Website to check on
My backorders and it read "no results found". Then I clicked My Page and my billing info was
Wrong. None of my past orders are there. Nothing is there! I'll be relieved as well as you are I'm
Sure when all the gliches are fixed, but this is cause for concern.
3.
Hair Sisters
[email protected]
To
DateWed, Dec 1 at 12:56 PM
subjectRE: From Hair Sisters regarding your order # 334352
Hide details Dec 1
Dear Ms. J
Thank you for your email. We did double check on your orders and it does show that 2 of your
Orders are back ordered 334352 and 330749. We apologize for the inconvenience about the
Delay. However we are requesting instructions as to how you would like to proceed. Please
Advise at your convenience. As far as for the old website they had remove that page completely,
Also for your past order if you will like to know any information about them we will be able to
Give you those information’s. If further assistance is required please contact our customer service
Department at the number listed below and one of our customer service reps will be more than
Happy to assist you.
Regards,
Hairsisters
For Questions, Comments or Concerns please contact Hairsisters Customer Service Toll Free at
(866) 424-7747 or via email at [email protected]
4.
From
[email protected]
DateWed, Dec 1 at 5:22 PM
subjectRe: From Hair Sisters regarding your order # 334352
mailed-bygmail.com
Details Dec 1
Hi h. S,
Thank you so much for responding. I know how it is with backorders, No Woories! You guys are
Great! Could you email me a coupon for my next order? That would be kool. Just send the orders
As soon as you can, I hope I get the shippment before Christmas... Lolol.
I Thank You For Your Time & Consideration.
Have A Blessed & Positive Holiday,
Toni Jelks
718.570.6071
5.
Hair Sisters
to
[email protected]
DateWed, Dec 15 at 11:21 AM
subjectYour order has been cancelled
mailed-bylma667. Siteprotect.com
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Details Dec 15 (7 days ago)
Dear. Toni Jelks
Thank you for shopping at Hair Sisters where your business is appreciated. We apologize for the
Inconvenience and regret to inform you we were unable to fulfill the item (s) listed below.
As a result the item (s) have been cancelled and a refund has been issued which should reflect in
Your account within 2 to 4 business days.
If you have further questions, concerns, comments or require further assistance please contact
Our Customer Service Department at (866) 424-7747 or via email at [email protected].
Again we apologize for the inconvenience and appreciate your patience.
We Look Forward To Serving You In the Future!
Again, we appreciate your business and look
forward to serving you again.
Order Number
334352
Amount
$24.00
There is no need to go any further. Please Refund my card!!!
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