Complaint / Review
Ace Industrial Supply Inc
Several others from what i understand i was told i would get "contractor quality" and "heavy duty".instead i got cheap junk and wrong items

I had been skeptical of this company from day one. I bought sawsall blades from them because they said they were better than anything i have ever used. At about 4 bucks or more a blade, they better be. I got them and after using the first one i instantly knew they were not even half of what they were claimed to be.

Called salesman - no answer, no voicemail

I was called about a month or two later, i got a call from salesman trying to sell more stuff. Told him about crappy blades and he says "yeah, they were pretty bad. We got a lot of complaints about those." so i ask what they will do about it. "well, " he says, "i can give you a deal on a hole-saw kit." he proceeded to tell me he would have it to my door for 240 something. Got the invoice and saw a freight charge of almost 70 dollars. I looked online and found EXACT kit he sold me for 132. I finally got ahold of him and asked what was up with the massive markup. He sold it to me for the 132... Plus all those shipping charges. Total bullshit.

Next time i was called, i told them not to bother calling me again.

A few months go by and no calls. Recently i got a call from another salesman from the same company. He explained to me that i was a good customer and always paid on time. Because of that he wanted to give me a "special" offer. He offered me a brand new heavy duty super sawsall, one of their polar/solar cords, a mini torch, and some other "samples". But only if i buy some sawsall blades.in his words: "basically, i am bribing you to spend your money with us."

I was a sucker and said ok to the bosch blades at 4.70 something a blade. But when the package arrived (a week later than expected) i found nothing was what it was claimed to be. The sawsall is a cheapo homeowner line milwaukee, the cord is a 16/3 cheapo (not the polar/solar cord i was promised). The blades were not useful to me as i cannot cut a 4" pipe with a 6" blade. I said i needed 6" of cutting length. The other stuff was an assortment of junk i can get for 5 or 6 bucks at harbor freight.

I tried to e-mail them to say i was not pleased at all. No surprise, email not found and it was kicked back. Tried calling and get no answer. I will keep trying and post updates as they happen.