I recently experienced credit card fraud with ProFlowers.com and wanted to get the story out there because it seems as though I am not the first person this has happened to.
I ordered some flowers from them online for my mom's birthday last week, as I have used them in the past without a problem. Everything seemed to go off without a hitch; the flowers arrived on-time and in great condition, as usual.
Then today, I was checking my debit card statement online and noticed there was a charge for $14.95 from a company I didn't recognize and I started to research this to find out what it was. The merchant was listed on my statement as EZSVER RW ID055181287, so I copied and pasted the first part (EZSVER RW) into my browser and was shocked at the search results. You can see some of these results at the following link:
http://search. Yahoo.com/search? Ei=utf-8&fr=slv8-hptb2&p=EZSVER RW
It looks like this has been a scam for quite some time and I immediately contacted ProFlowers to see if there was a way to reverse this charge and keep it from repeating every month. The woman I spoke with told me that I must have "accidentally" clicked the accept button on a pop-up that came up while I was checking out from my order with them. Then, I was simply given a phone number and told that I had to cancel the monthly service myself. Of course, I sent them a complaint e-mail, but I don't know if this will do any good. I also disputed the charge with my bank, but I won't be able to contact the EZSVER merchant to cancel the service until business hours tomorrow.
This whole thing is very disturbing to me because I never entered my debit card information anywhere other than the ProFlowers check-out page, so even if I did click on that pop-up (which I specifically remember closing out), then I should've still had to have given my debit card number to this other company. This means ProFlowers is just handing out credit/debit card numbers and information without client authorization. How can this be legal? PLEASE HELP! Simply boycotting them for the rest of my life just isn't enough...
Thank you for your time,
Mandi Broderson
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