I named to create a scheduled appointment to obtain an position and an oil-change last Friday. The sales associate explained he couldn't make mean visit any moment throughout the weekend since his visits were complete. Then he planned me for Friday evening at 6pm. I introduced my vehicle in (appeared 10 minutes early) and informed the sales affiliate I had been below for my 6pm appt. To obtain my oil transformed and also to have an alignment completed. She stated "oh, the positioning will be considered a challenge". She subsequently stated that all I had been planned within the pc for was the positioning and never the oil-change. I inquired exactly what the "issue" was with performing the positioning, and he or she stated she currently had an automobile on the alignment device and given that they were shutting within an time there would not be sufficient time for you to finish it. I stated "I've a scheduled appointment at 6pm to obtain the positioning completed". She stated "the vehicle that is about the device had a scheduled appointment also". Today I Have experienced customer support for several years and I realize that easily just have one machine, I should not create two visits for that same period, for that same machine! Good sense should certainly come right into play... You'd believe! This isn't the very first time I Have had issues with Firestone as well as their "visits" to possess work completed. The sales associate stated "we may do the oil-change but we will need to reschedule for that positioning". I believed to her "what is the purpose of rescheduling for that positioning whenever your visits clearly imply practically nothing." Why might I create another visit? The issue with this entire situation is the fact that I taken care of an eternity positioning support (that was over a $100 more) with Firestone. Therefore, easily consider my vehicle elsewhere, I'd need to pay top dollar. This really is really unsettling as my period within the nights and breaks is extremely restricted. I am disappointed!!!
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