I read all the other complaints about this company and am very comforted to know that I am not the only one with a problem here. Contrary to the owner's assumption of me from one phone conversation (where he blamed me for having bad karma), I have extensive customer service experience and have handled overseas shipments in the establishments I've either owned or worked in.
Alas, I completely understand the process. And, based on what I believe is fraudulent activity, I have lodged a complaint with the Better Business Bureau. I will also be seeking counsel from the Attorney General's office.
This was my process: make order, get wrong item, call forever until I get someone. Man tells me to send wrong item back and they'll replace. I send item back... And never hear from them again. I call. I email. I call again.
Two months pass. I call again and leave message. I call again. I email with a professional, business complaint and request a refund. I am not rude at all.
I call again and finally reach the same man who I spoke to the first time. He behaves emotionally, irrationally, tells me that I am wrong to complain, that the wrong item they shipped was better than the one I ordered, that it's people like "me", who have really bad karma and send nasty emails and that he doesn't deserve it. That he's been in business blah blah blah... That he doesn't care about us "nasty" people, only the thousands he has served and are happy.
It's now three months since my Christmas order and he still has my money. Swindler.
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