My awful magic jack experience
if you are thinking about buying a magic jack please read the following. This was my actual conversations with magic jack. I hope this helps you.
January 30th 7:45pm PST
Your Issue ID for this chat is LTK - 302X
Jackie: Hello, how may I help you?
Robert L. Hello Jackie I will now paste my previous conversation from just two minutes ago with Magic Jack Rep Anthony.
You are now chatting with 'Anthony' Your Issue ID for this chat is LTK - 420X
Robert L: Hello Anthony
Anthony: Hello, how may I help you?
Robert L: I called in and gave my email address but have yet to receive an email from Magic Jack
Robert L: my email is X-X-X-X
Robert L: Are you still there?
Robert L: hello Anthony are you there?
Robert L: I guess this is how Magic Jack deals with potential customers.
Robert L: Jackie that was my previous conversation with Magic Jack. As you can see I got no help what so ever.
Jackie: Please wait while I check that for you
Jackie: May I have your shipping address and first 4 and last 4 digits of credit card used
Robert L: thank you Jackie
Robert L: xxx xxxxx xxxx xx xxxxxxx Ca xxxxxx
Robert L: xxxx
Robert L: any luck Jackie
Jackie: I am looking into this. It may take a while. Please bear with me.
Robert L: no worries thank you
Jackie: May I know, how long before you had placed your order?
Robert L: yesterday
Jackie: ok
Robert L: I was charged but was never sent a receipt
Jackie: Please give me first 4 digits of your card too
Robert L: why do I need to give you my first four digits?
Jackie: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Robert L: I don’t fill comfortable doing so
You are now chatting with 'Jenna'
Please wait while I transfer the chat to 'Abby'.
Your Issue ID for this chat is LTK&302X
Robert L: OMG this is crazy!
Robert L: Abby read the previous chats and help me soon. I can’t take this any more
Robert L: I have been on here for hours
Robert L: I haven’t even received my Magic Jack and already have this much trouble. This is not a good sign.
Abby: May I know the email address you use please?
Robert L: X-X-X-X
Abby: No accounts found for email address = 'X-X-X-X'
Abby: That means you don't have order.
Robert L: I have been charged already. Your company has got my money. I am now forced to do a charge back.
Robert L: I've given my credit card information and my phone numbers and my address and still nothing from your side. This conversation is being posted on the net under reviews for all to ready minus my private information.
Abby: Please provide me the first four and the last four of your credit card please?
Robert L: I am not doing that If you can’t find my information with what I have provide to you all already than there is something wrong and I don’t want to be scammed any more.
Abby: Okay.
Abby: May I know where did you order?
Abby: Is it online or thorugh phone?
Robert L: Via the telephone
Robert L: so Abby I understand you are a supervisor. Is this correct?
Abby: Yes
Abby: Oh I see.
Abby: I am willing to help you.
Robert L: I hope so. I don’t feel safe right now.
Abby: Please provide me the first four digits and the last four digits of your credit card and that will solve the issue.
Abby: Please do not worry your credit card information in secured.
Robert L: my card was charged and you can’t find my information this worries me
Abby: We can only have the first 4 digits and the last 4 digits.
Robert L: xxx7 xxx4
Abby: Thankyou.
Abby: Please wait while I check that for you
Abby: May I know the owner of the credit card please?
Robert L: myself
Abby: We can't find your order Robert.
Robert L: Well Abby I was charged. I would never sit here this many hours if I had not been. I am quite disappointed in Magic Jack. Nothing personal but this has been the worst experience I have ever had in my entire life with any company!
Abby: May I have the alternate phone number you use please?
Robert L: I will now be contact my credit card company to issue a charge back.
Robert L: xxx 3xx-xxx9 or xxx 3xx-xxx6
Robert L: I can’t believe I am still on here. I must be crazy to deal with this anymore.
Robert L: I paid for express shipping and paid for the platinum gold package or whatever it’s called
Robert L: Abby do you have an email contact for yourself or a supervisor of yours
Robert L: I may need to contact you or your superior regarding this matter in the future.
Abby: May I have your address please?
Robert L: for the second time here is my address. Xxx xxxxx xxxx xx xxxxxxx Ca xxxxxx
Abby: One moment please...
Magic jack disconnected me again. I then attempted to reconnect with them see the following
Your Issue ID for this chat is LTK — 560X
Ambrosia: Hello, how may I help you?
Robert L: get me to a supervisor now please. I was just disconnected after many hours of pointless help. Here is my conversation below. Please jump to the ending and read that!
Ambrosia: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Robert L: I suggest your highest supervisor because I am done explaining this anymore.
You are now chatting with 'Mandy'
Mandy: Hello Robert. My name is Mandy. To better assist you, let me put you on hold while I read your previous chat. Thank you.
Robert L: you will need all night to do that.
Robert L: I am finished I am placing a charge back with my credit company.
Mandy: Did you place your order over the phone or online?
Robert L: on the phone
Robert L: address xxx xxxxx xxxx xx xxxxxxx Ca xxxxxx
Robert L: xxx 3xx-xxx9 or xxx 3xx-xxx6
Mandy: What was the exact time you placed your order please?
Robert L: approx 11am yesterday
Mandy: Thank you for that information.
Mandy: Please wait while I check that for you
Robert L: I was already charged on my credit card. I was notified vie the web of the charges by my bank.
Mandy: Please allow me to inform you that when you put your credit card information in to make this purchase, your credit card company may put a hold on these funds to ensure that the transaction will go through. Different banks and credit card companies have different ways. You will have a full 30-day free trial however, to try the magicJack. After the trial expires, the charge is going to be completed.
Robert L: What do I get besides a headache and high blood pressure for sitting here for "HOURS" dealing with this. I must go now I can’t sit here anymore. Magic Jack has failed to help me.
Robert L: so what are you trying to say Mandy? It still does nothing for me since you can’t find my order.
Mandy: Can I ask for the phone number used when you placed your order?
Robert L: I have not received anything from Magic Jack but a charge.
Robert L: phone number xxx 3xx-xxx6
Mandy: Btw, have you already contacted your bank about the charges made in your account?
Robert L: yes I have
Robert L: I was told I can authorize a charge back.
Robert L: Mandy are you still there?
Mandy: Yes, I am checking your order.
Robert L: Have you found it?
Mandy: I double checked it in our system and it appears that the system is not yet updated since orders may take sometimes to appear in our database, however we suggest you to please try chatting us back after an hour or two to check for your order.By that time when the system is updated and your order appeared. We will be glad to assist you further with this matter.
Robert L: how about this you can contact me via email within 24 hours and inform me of my order status. If I dont hear back from anyone by then I will then place a charge back. I dont have the time to sit here for another 2 and half hours dealing with the run around. Do you think you can do that for me as a new customer Mandy?
Robert L: my email address is X-X-X-X
Robert L: name Robert L
Robert L: all information needed to contact me or about this order can be found in the convesation above
Robert L: The time is now 9:50 pst Jan 30th I have not gotten a responce from Mandy the supervisor. I will now be ending this chat session.
Mandy: I am still here, Robert.
Mandy: I am still trying to locate your order
Robert L: oh okay
Mandy: Unfortunately I failed.
Mandy: As much as I would like to give you an email I can only give you assistance through chat.
Robert L: So will you contact me via email
Robert L: so can anyone contact me or am I forced as a customer by Magic Jack to try this tomorrow?
Robert L: I am telling you this now on Record Mandy. Nothing personal to you or any of those before you.
Mandy: I would suggest you to please contact us back anytime at your convenience and we will be happy to assist you further.
Mandy: I have recorded our chat making it very easy for the next tech to understand your concern if you may comeback again.
Robert L: I will be posting this on the web for all potential customers of Magic Jacks to read minus all the private data. I can’t handle another 2hours and 40 minutes of nothing but “can you please hold while I transfer you”
Robert L: okay I hope what you say is true. I will try one last time tomorrow after that I am forced to do what needs to be done. I am sure you can understand my position.
Mandy: Yes, I honestly understand your side, Robert.
Robert L: Thank you for your time at least one of us was paid for the hours spent dealing with this.
Mandy: You are most welcome. It was indeed a pleasure such customer like you.
Mandy: I thank you for your time and your gentleness.
Robert L: if you add up the hours spent online dealing with this and multiply it by what I get paid an hour. Magic jack has cost me a lot more than what I could have saved using this device.
Robert L: your quite welcome have a good evening and God Bless
Mandy: Have a great evening too.
Mandy: Gob Bless you too and your family.
Robert L: Thank you! Bye Mandy
February 3rd 2010 my conversation with Magic Jack continues…. You are now chatting with 'Irvin' Your Issue ID for this chat is LTK — 390X
Irvin: Hello, how may I help you?
Robert L: Get ready to read my last conversation with the Magic Jack Reps.
Robert L: I suggest jumping to the end of the conversation and reading that.
Robert L: in here you will find all the information you need. I am giving this one last try. You have 20 minutes before I terminate this conversation and proceed with my actions against Magic Jack. The time now is 9:23am PST
Robert L: Hello Irvin we have 10 minutes left. How is everything going? Have you had any success?
Robert L: Irvin are you there?
Robert L: hello Irvin!
Robert L: I will be terminating this conversation in 3 minutes. I still have yet to get a responce from Magic Jack Rep Irvin.
Robert L: okay this is the last attempt to ask for help. Irvin are you there? Irvin are you going to help me? If you do not reply, I must assume that you are not going to help me. I will now be posting all of my conversations on the web for all potential Magic Jack Customers to read. Minus all of my personal information. I am also issuing a charge back on my credit card. This is the end of the conversation February 3rd 9:48am PST.
In the end i never received a magic jack device. I am now in the process of filling a charge back. I do not recommend this company. They have the worst customer service i’ve ever experienced in my life. I have never written a review on anything but my experience here had to be shared.
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