I ordered a computer from this company via newegg.com. On my invoice it plainly states that an upgrade to windows7 will be supplied. After waiting several months on what I expected to be a postal service delivery and not getting the promised upgrade I was directed toward ibuypower's customer service by newegg.com. Upon explaining my problem, I was told that I should have received a coupon with the computer shipment, which I did not. I was also told that all coupons had been given out and there were none left. I was escalated up to a supervisor (Danny) who took my contact information and told me he would contact me with an answer of how this would be rectified. Several days later, I called back and spoke with this same gentleman who told me there was nothing they could do and he had been told by his supervisor that they would not rectify the situation. I then asked to speak to this supervisor (Lee).
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