This is an exact copy of a post I posted on another forum due to my experience with Harrelson Toyota. The experience was SO BAD, I felt like I had to post it somewhere else to help others avoid Harrelson Toyota in Rock Hill at all costs!
* Harrelson Toyota gave me the runaround when I bought a new Camry from them! They didn't have what I wanted (didn't have the right options) so they said they could order the car for me and it would take 1 week. Harrelson told me they found the exact car I wanted but it was still at the distribution center. My sales guy was Nick. He seemed really nice at first, but like everyone at Harrelson Toyota in Rock Hill, they are a bunch of talk and no action and they sure as heck don't care about their customers. A week went by, and my car hadn't arrived.
Two weeks went by, and not only did my car NOT ARRIVE, but no one at Harrelson called me! Nick didn't call me. When I called in to Harrelson Toyota and got the secretary, she would ask who I was and when she found out what I was calling about, she would transfer me to some other person with a smooth talking voice but who never called back.
Three weeks went by and I had given up on them. I wanted my new car, and I was already talking to another dealer because Harrelson Toyota wasn't treating me right. Finally after 3 weeks and 5 days, Harrelson called me and said my car was in! I complained on the phone as to why it took so long, and told them I wanted my deposit back and that I was going to another dealer. They said they couldn't give the deposit back. They said they would throw in a free oil change. I felt like that wasn't enough so I told them "no way". I went in to the Harrelson Toyota dealership to give them a piece of my mind and get
my deposit back. They showed me the car. It was exactly what I wanted, except. Get this... It had 250 miles on it! Apparently it had been on several test drives AND one of the sales guys had used it for a week for his personal car. It even had sticky soda spills in the cup holders! Are you kidding me??!!??!! Harrelson got really nasty and mean and told me they were not giving my deposit back and they were going to keep it. They said i would have to speak with the finance department. I met with some guy named Jaques Deadwiley (what a name!) who said he was a finance manager. He started off really calm, but by the time we were done he was literally yelling at me!!! He said they were going to keep my deposit and wanted me to leave the Harrelson Toyota premises immediately! Are you kidding me! I called the BBB but haven't heard back yet. I'm pressing charges if Harrelson Toyota doesn't call me back this week with an appology AND my money! Harrelson Toyota in Rock Hill is the worst car dealer in America and should be shut down!
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