Complaint Verified REVIEW:
EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Consumer complaints discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Complaint Verified. Part of complaint Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
Stated improvements from the company.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of consumer complaints's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about complaint Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow complaint to contact every client who filed a complaint so they can make things right with them.in order to confirm that the complaints were resolved, complaint is copied on all responses so we can insure that the member business did right by their customer..
Now to the original report that was filed
APX ALARM AKA APEX Discriminated against a Pregnant employee PROVO Utah
I worked for APXALARM for nearly 12 months.in the 12 months that I worked there they have discriminated against me twice for being pregnant. The first time I was discriminated against, I applied to transfer to another department and I felt they didn't give me the job because I was pregnant and the biggest season is the summer (which is when I am due, August). I talked to HR about it and after a few months they had another posting up for the same position to transfer to the department again so I applied and interviewed again. During the interview, I was specifically told that if I wasn't chosen it wouldn't be because I was pregnant. I was then hired and trained for the new position where I was told that we were going to get really busy and that I would be able to stay after the summer season because of the experience that I have. Today I am 28 nearly 29 weeks pregnant and I was let go from my job. They wouldn't give me a reason why but before me, 2 other pregnant girls (only other ones in my department) were let go. There were a few other people who were let go who I believe had medical problems at least most of them. I was not paid everything that I had already earned nor was I offered severence or anything of the sort.
After working there for so long I began learning that we were sending out technicians and sales reps that had criminal backgrounds (including burglaries). We are also sending out SEXUAL PREDATORS. Why in the world would a security company send out people (who we are trying to protect our homes and families from) to install or sell you the alarm system that they know how to use and know how to get into. I know that not everyone of the employees are licensed to work with alarm systems because of the background checks and because they don't care. Which is illegal. They have to be licensed to sell and to install.
JessOrem, Utah
U.S.A.
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