Consumer complaints Investigation:
Editors UPDATE: Positive Rating and Recognition has been given to American Business Systems for its Commitment to Excellence in customer service.
Consumer complaintss investigation of American Business Systems uncovers an ongoing commitment to total client satisfaction. This means that clients can expect that American Business Systems will always work towards finding a mutually satisfactory resolution to any complaints or concerns. American Business Systems takes great pains to listen to questions and concerns from clients. American Business Systems is constantly monitoring the web to be more proactive in helping people who are having issues that need resolution. Once they find these people, they are engaging them through any media necessary to help with concerns they may have.
Consumer complaints's investigation of American Business Systems also uncovers an ongoing commitment to total customer satisfaction and dedication to the success of its Licensees. This means that its Licensees can expect the company will always work towards finding a mutual and satisfactory resolution to any complaint or concern in an effort to insure that their Licensees are successful.
The company listens carefully to any concerns of its Licensees and sees them as an opportunity to refine the business and become more efficient as a company in both the process and services they offer as well as the support they provide. The company does regular conference calls and online webinars for all of its Licensees, has done national workshops in conjunction with some of its technology partners and has recently put several new programs in place to proactively work with Licensees to help them in signing up doctors. The company's staff is quick in its responses and is readily available for specific needs or questions that come up. One top executive of the company stated to consumer complaints that American Business Systems' corporate philosophy is based on the premise that we continually strive to provide both cutting-edge cash-flow solutions to medical providers through our Licensees as well as full training and support of these services in a multitude of formats that are easily accessible. "In simpler terms, they are constantly looking for new ways to make their Licensees more successful by implementing new marketing ideas and materials and backing them up with ongoing mentoring, training and support, so they have the tools they need to succeed. The company holds a week-long live training workshop in Dallas, in which Licensees are given a complete overview of the business, with emphasis on how to obtain clients. Then, once the workshop is over, the company provides 12 weeks of telephone business coaching, from a Licensee who has built their business and is paid to mentor the new Licensee to success.
American Business Systems has also spent thousands of dollars developing a high-touch resource center on the Internet as its platform for training and supporting its Licensees. Here, Licensees can access webinars, conference calls, downloads, links, training videos and even marketing materials on the specific service they may be approaching a client with. Recorded versions of the conference calls and webinars are also on the resource center in case a call is missed. The CRM system used by the company tracks Licensee activity and allows communication between all members of the company that are involved with a particular Licensee, allowing for seamless communication and service.in sum, they provide comprehensive training and tools. Consumer complaints has confirmed that the company takes quality control very seriously. They have constantly put effort into ramping up both their support team and Licensee relation processes over the years. For example, they have added additional support staff and are now answering the support line live during business hours through a toll free 800#. Most emails are responded to within a three-hour window, many within minutes.
Currently, the company goes so far as to hold and promote monthly webinars, aimed at medical providers, which Licensees can invite doctors and office managers to attend. Third party endorsement videos with testimonials by doctors as to why they outsourced their billing, hosted by Hugh Downs, and books, authored by the founder and a CPA, are available to Licensees to give as gifts to doctors to build credibility.By providing these types of tools, American Business Systems has created an environment in which the company can assist the Licensee in signing up clients.
It's very much a team consulting environment, with specific tools to locate the doctor, build the relationship and guide them through the process of collecting information on their current cash-flow needs, and then providing guidance on how to prepare a proposal with pricing so that the Licensees aren't left doing it on their own. The company continually strives to develop more tools and provide more assistance to the Licensee in order to assist them with obtaining clients. As one executive said, When our clients succeed, we succeed. It's in everyone's best interest for us to help them. Since the Licensee's success is directly related to the activity level of the Licensee, the company takes a very proactive approach and active role in helping the Licensee present services to the client. As an example, technology partners will give live demos, over the Internet, to the doctors in their own office, with the Licensee present, and answer any questions from the doctors. And, in addition, if the Licensee will cover travel costs, the company even has experts who will hold live educational seminars for doctors and office managers in the Licensees' own area. A complete program has been developed to find sponsors, promote the seminars and follow up with attendees. The company is a registered business opportunity and provides disclosure documents to its Licensees outlining its responsibilities and those of the Licensees as well. Consumer complaints was pleased to learn that the company's past and current approach to business is focused on its pledge to total commitment towards the success of its Licensees, from disclosure to training to presentation to closure and follow up. American Business Systems recognizes any complaint posted on consumer complaints (true or not) is an issue that needs to be addressed and, when handled correctly, can be valuable learning opportunity. With the feedback generated by consumer complaints's Investigation, they continue to make organizational enhancements allowing their Licensees a more streamlined approach to problem resolution and a total overall commitment to a positive customer experience.in summary, after our investigation, we found 100% total customer satisfaction with American Business Systems' service and care for the Licensee. We then had further discussions with senior management and consumer complaints is convinced that the company has been and will be committed to quality delivery of services resulting in total customer satisfaction to ensure their Licensees' success. We conclude that this company can be trusted. Any business that belongs to the Corporate Advocacy Program has given their Commitment to Excellence and Total Consumer Satisfaction. That's why consumers should feel safe, confident and secure when doing business with any member of consumer complaints's Corporate Advocacy Business Remediation & Customer Satisfaction Program.
Read more about American Business Systems' Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of consumer complaints's Corporate Advocacy Business Remediation & Customer Satisfaction Program... Yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about consumer complaints Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
=now to the original report that was filed
=
EDitors NOTE: The report below was found to be false. They never responded to our email to assist them. We also learned that the person filing this complaint never did business with the company. The charges made here were completely false. The reports posted were all posted by the same person using different email addresses. But, they were all posted from the same IP address..!! Consumer complaints does not condone this kind of behavior. Consumer complaints has confirmed American Business Systems is a Verified safe business..
=American Business Systems - Medical Billing - Patrick Phillips And His Family American Business Systems ABS Billing is A HIGH LEVEL MARKETING SCAM Keller Texas
American billing systems patrick phillips is a total scam and a fraud
I am posting this in an effort to help those stay at home moms, dads or any other person wishing to enter into a legitimate honest, ETHICAL business.
I have discovered that American Business Systems, also known as American Business System is nothing but a scam. The only one that will truly make money here is Patrick Phillips and his little family that runs the show!
(and they don't run it well either. Most of the ones I interviews did not even have a CLUE about the medical billing industry and the software technology out there)
Here is what I believe ABS Patrick Phillips is nothing but a professional high level marketing expert that has found a way to suck innocent people into investing in his pathetic medical billing business.
He has a very alluring manipulative website. At first glance, I was impressed until certain issues started popping right out at me. And as they say, the old to good to be true started tumbling around in my brain!
The excitement slowly turns to disgust when I began doing my DUE DILIGENCE!
What led me to do so, I personal friend of mine invested in his scam and is out over $20,000.00. I actually thought of going into business with him. This thought quickly disappeared after I discovered the outrageous HIDDEN fees that Patrick Phillips and His ABS business makes in addition to your initial investment.
Medrium / Software FEES w
ABS Licensess will pay MEDRIUM / ABS the following fees: ABS call their fees a rebate. I would rather call it a kickback:
$100.00 per month (this is going up in the near future) maybe as much as $200.00
To process 300 claims per month.
Then you are charged $1.25 per claim (301 to 500)
Then you are charged $1.00 per claim (501 on up) PER MONTH
OTHER COMPANIES CHARGE BETWEEN 35.00 (Invoice from a doctor) to 90.00 per month Go McKesson Relay Health Clearinghouse. Embion (formerly WebMD) AdvancedMD Lytec 2009 etc. And research the difference, then come back and tell me if I am telling you the truth!
If you use their financial calculator and decide how much you want to make by using the above per claim fee you will discover that you will be paying them in excess of $1000.00 per month and perhaps up to $2000.00 per month to use their virtually obsolete antiquated software system.
Do yourself a favor my friends, go to school and get your education, trust me. Short cuts like this one keeps you chained to PATRICK PHILLIP AND ABS fore ever.
HE will not only have control over the software and the components YOU WILL BE ALLOWED TO USE. He also has total control over what he can charge you. I calculated he currently HAS CONTROL OF 20% OF YOUR SALARY.
Once you sign a doctor on his system that's when he's gotcha! And the idea of switch a medical practice from one system to another is not an easy task to do once they have taken the time and energy to learn the pathetic system ABS incourages you to use. He know that!!! And if you are a smart person you should know this as well.
I can go into that further but that's another story. For now let me stick to the facts of this business scam.
American business systems llc formally known as american billing systems have lied about the software/medrium.
AMERICAN BILLING SYSTEMS will sell you $20,000.00 business opportunity that doesn't have full and unlimited rights with the software company they use.
That software vendor is medrium.
They will tell you they have NO HIDDEN FEE
Here is a direct quote from american business systems due diligence report page four
Abs gets paid on the services you offer (paid as rebate from the clearinghouse, and on the transactions processed by our technology partners)
Here are the facts (the inside facts from a medrium employee)
You will be paying outrageous fees to use the medrium software they have parterned with. Why? Abs needs more money!
Read the very very very small print about fees to the clearinghouse!!!
They say that your initional investment is all that you will need!!!
Wrong!!! False!!! And total misrepresentation
You will pay not the clearinghouse but medrium/abs monthly fees in addition to your investment
In fact the more you make the more you will pay him!!!
He like to go after the STAY AT HOME types, because for the most part (no offense to anyone out there) he hopes you are not knowledgedable about BUSINESS OWNERSHIP AND HOW TO START-UP A BUSINESS, contract negotiation etc.
Trust me its very easy, go to the library or the internet. Read read read. ABS will tell you this after you pay them the $20,000.00 trust me I KNOW THIS FOR A FACT! I have their DVD of their classroom session!
Patrick and Marylyn (the licensee turned instructor or should I say marketer... instructor she is NOT) WILL MAKE YOU FEEL LIKE YOUR ARE THE MOST IMPORTANT PERSON IN THE WORLD TO THEM.
Why not Marylyn gets a reduction of overall fees for helping him out in his well thought out high level marketing scam.
Your cost in fees will cost you on average of over $2000.00 a month that' OVER 25,000.00 A YEAR IN FEES ALONE IF YOU PLAN TO MAKE ENOUGHT TO PAY YOUR MORTAGE!!! AND EAT
By the time you finish paying THE FEES, your business expense and your cost of living expense your overall profit is next to nothing!
You may be force to ask patrick for a loan!!! So you can live!!!
You will work like a dog and have to process over 3000 claims per month.
When you get to that amount YOU WILL NEED TO PAY STAFF TO HELP because its virtually impossible to process that many claims alone. You will need to add this to the expense.
At the end of the month you might even have to ask Patrick for a loan
He will tell you to go get another account while he is laughing all the way to the BANK
Abs has a negotiated contract with medrium and gets a (percentage) kickback on every claim you process. It is in their best interest to keep the fees high.
They have misrepresented the facts about the processing of claims.
Your claims are batch upload and not processed in real time
It will take 24-48 hours turn around time before abs licensee only claims are processed through medrium and relayhealth clearinghouse services.
IF you work for MEDRIUM DIRECT AND BECOME ONE OF THEIR BILLING CLERKS then the claims goes into the clearing house direct. (direct quote from Medrium)
ABS have misrepresented the facts about the webbase technology they use
ABS will make you believe is that they have the only web-base software out there with real time technology
Abs/medrium is not the only web-based service out
They should be saying they are one of the oldest and most antiquated web-based software!!! That would have sounded more like the truth!
Abs licensees do not have access to the real-time functionality of the medrium system.
Medrium medical billing staff (your competition) are the only ones with the real-time access to the clearing house
ABS LICENSEE claims ARE NOT processed in the same manner as the medrium claims.
ABS CLAIMS ARE BATCH UP LOADED for legal reasons
ABS patrick phillips only bought the rights to use VERY LIMITED ASPECTS OF THE MEDRIUM system.
ABS only has access to the data entry options.
ABS DOES not have a direct relationship with the clearinghouse.
And medrium is not a clearinghouse
Medrium is contracted with the Mckesson relay health clearinghouse.
Mckesson relay health is the clearing house!!!
In order for any of the ABS licensee claims to be process they have to use an upload batch method
ABS claims take 24-48 hrs for processing time.
They have misreprented the facts about the extensive training and marketing material
Marketing material is dated and useless for the most part and includes fraudulent language.
Go to their website and read what they claim. Its all there!!! They claim guaranteed PAYMENTs to the doctors IN 7-21 DAY (research will tell you that the above numbers are an approximation of dealing with a few of the insurance providers only) MOST HOLD THE CLAIM FOR 30 DAYS!!!
Real-time (instant) processing of claims directly to clearinghouse
This is totally false and a total misrepresentation of fact!
The marketing material only compares their system to paper claims. (this should tell you they are still living in the dark ages)
Just about every doctor is set up for electronic claims or outsourcing. ABS marketing material was useful OVER 10 YEARS ago.
It is useless today.
In todays market the competition will defeat any abs licensee using medrium software because it is so antiquated and useless!
Most competitors can go in after any abs licensees and just blow your system and marketing crap right out into the universe.
They give you far less then this state of the art software they claim to have and will charge abs licensees more than any other software vendor i have researched out there.
Here is a real reality fact
Did you know that any medical billing software web based, stand alone or networked is faster than what abs licensee have.
Why? They have direct access clearinghouses abs does not!
Abs licensees are batch uploaders. That is your reality
ABS MISREPRENT THE FACTS ABOUT THE SUPPORT. Here is WHAT YOU OFFER AS support. Forget about immediate, they will tell you to read the extensive library of data that already available to you on the WEB!!!
They will teach you nothing about the business!!! YOU WILL HAVE TO EVENTUALLY learn ON YOUR OWN SO WHY PAY THEM $20,000.00!!!
They will tell you to read the help files of the software.
If you have to read then why not just take a course and LEARN yourself? Invest the $20,000.00 in YOUR education!
Get the material on medical billing and coding on line and learn and teach yourself. Then affiliate yourself with a reputable/reliable/CURRENT state of the art software vendor!!!
I have found some that will charge you $90.00 per month unlimited claims fees. Not $20,000.00!!!
they have misreprented the facts (lied) about medical coding. Did they tell you yet that you don't need to know coding? Well most software out there have automated procedure and diagnostic codes already intergreated into their software. BTW this is not NEW TECHNOLOGY!!!
Just evaluate other software demos you will see that yourselfYou will eventually need help with CODING. HERE IS WHAT SUPPORT WILL TELL YOU: OUTSOURCE IT!!! HUMMMMM.
The moral to the story if you have $20,000.00 then go get the proper education. This quick fix franchise is not only makes ABS/PATRICK IN CHARGE OF YOUR DESTINY. He and his little family not only control its they have the power to increase fees and lock you out of the system at any time!!!
so forget paying them. Do the right thing if you have $20,000.00 then go to a school that will give you a professional license that is not filled with HIDDEN FEES when you walk out of there. Go to the library, read a book on the subject or get take a course online. Then you will have enough money left over to buy into the many superior web-based medical billing software vendors for less than $2000.00 a year!!! FIXED
I do feel sorry for all the people that invested in your web of liesthey should seriously do a class action law suit against you.
MarieHonolulu, Hawaii
U.S.A.
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