I set up a firm appointment and time to have my house treated for fleas. I took great care to get and give clear instructions regarding your time and procedures, to hire a sitter to take my dog away for five hours starting at the agreed upon time of 8:30. Then, in the midst of a busy day, I received a message that your technician had just arrived, and it was 10:00. I had to scramble to reach sitter and arrange for him to keep the puppy another hour and a half.
Mackie was only back home and in his crate 30 minutes before I got home. But it was too much exposure. He was a terribly sick little 5-month-old dog. He had thrown up already and did several more times. When I called your office per my vet’s instructions to get the name of the chemicals used, I couldn’t find out from you the active ingredients, but only a brand name. My doctor’s office had to call the CDC to learn the ingredient and that it is dangerous, especially to small puppies. So I had to rush my puppy to the vet, for an exam and a shot and an 80.00 vet bill.
That brings up another point. Knowing I had a very sick puppy, no one from your office called me back with the ingredients or even to check to see if he was all right. I've trained the staff of my professional services business for 30 years that people don’t sue you because you’ve made a mistake. They sue because they are mad at their treatment..
Holding this sweet animal in my arms all night, I thought about you. When I hired my dog sitter to come an extra day and take Mackie out so my housekeeper could air and mop the house, I thought about you. And if you wonder what I thought about, it was that not one person with a business I'd used for 5 years, cared enough to call.
This came after another, less important, but still unpleasant experience with a new technician who came without any preparation or knowledge of my house or my needs. Perhaps we’ve been together too long. That can happen in business, not in my business (I still have a relationship with the first client I ever had 30 years ago), but in other people’s businesses.
It’s funny how much can be lost for the lack of a call.
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