Aldo is awful! I thought it was simple - return a pair of unworn shoes in the original box with both the original receipt AND a gift receipt in hand. Then the staff in the store said "company policy" was "even exchange only" and if the cost of the replacement shoes was less than the returned item we could "donate the difference for AIDS." She also said that we needed the original credit card to get a full refund or credit and, since the person who originally bought the shoes (as a gift) lives in another city, she should MAIL her AMEX card to us so we could bring it to the Aldo store. This was an absurd response. When my wife asked why we needed the original credit card when we had both the original receipt AND a gift receipt, she was told that "maybe the shoes were stolen." Figuring this was an errant front-line employee, I called the 800 customer service line. The agent there listened and then said we could mail the shoes and receipts to their headquarters in Canada and they would mail us a gift card (refund) — but she could offer no explanation why the retail store couldn't do that (and never mind that their web site says that if we buy shoes on-line we could return them "to any retail store"). I asked to speak with a supervisor and was shuttled to voice mail — and no one has ever called us back (and it's been over a week). To back that up, the following day I submitted a complaint using Aldo's on-line comment form — I left both an email address and a phone number. No response. Two days later, I tried sending another on-line complaint plus an email to their "comments at" mailbox — no response there either. Not even a form letter acknowledgement. Over the past week, I have followed up with another on-line complaint (attaching the first) and another email. I even sent a copy of my earlier email to their "careers at" mailbox. No response. No call back. No email. No service. They have definitely lost my business for life.
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