Usacomplaints.com » Miscellaneous » Complaint / Review: Home Depot - Door purchase & installation. #366103

Complaint / Review
Home Depot
Door purchase & installation

In March of bought 2 fresh exterior doors, 2 new hurricane doors and four new internal doors. Planned installment for Goal (all gates were to stay).installment was to be achieved by H.D. Sub contractors (someone to do the outside doors along with a diverse someone to do the inside doors). I got a holiday day-to be there for this function. Note: H.D. Uses one installation company of this type who subs his work-out to additional sub-contractors! The contractors came to complete the 4 exterior doors. They set up to complete the leading exterior door, simply to discover the door was the incorrect passed door. The leading custom storm door wasn't in. They visited deploy the custom inside home door-only to locate it'd hairline breaks inside it and today needed to be reordered. They quit your kitchen surprise door and supplies in my own storage. H.D. Went and found another doorway in one of another shops and had it sent to Waltham. Planned another holiday time for that mount. Received a telephone call in the specialist late that day simply to inform me the doorway arrived in wrong. This time around the box was designated proper on the exterior but was the alternative passed doorway within the container. Today they'd to locate a different one and that I might will have to consider additional time off! Another specialist returned this time around and just had time for you to do the leading exterior and storm door mount. He quit the brand new home door alternative in my own storage and would need to ccome back a later date to complete it is deploy. That weekend I examined the "new" custom home doorway, simply to discover they cut back exactly the same door that was declined! Might will have to hold back nearly another month to obtain this doorway reordered and mounted. Another holiday time dropped, specialist returned became popular the outdated home doorway and attempted to set up the brand new one. Simply to discover the door handles were produced improperly (doorway cut incorrect). Briefly mounted door and requested another doorway. Bear in mind, the home surprise door has been around the storage all of this period. The brand new doorway came and was to become mounted from the produceris repetition and never the sub-contractor. Did this on the Sunday (blessed me used to donot need to consider another holiday evening, right). He became popular the momentary door installation, simply to discover the sub contractor did a "make-shift" work on creating out the medial side men. Went and acquired 2x4is and had the brand new doorway mounted precisely from the company's repetition. NOTICE: This doorway was calculated from the sub contractor and stated it must be customized. Based on the produceris repetition, an offtheshelf doorway might have match (which may have preserved me cash & time). Today I've to contact the sub-contractor back again to emerge and deploy your kitchen surprise door, that was not the responsibilty of the productionis repetition who just was addressing the extrior door organization (a later date off). The dog owner's boy arrived to complete the job. Mounted the doorway and decided this doorway was distorted. Needed to today reorder the custom storm door. Doorway arrived in and was mounted with a various sub contractor (a later date removed from function). Today bear in mind, this whole task that was to become finished in one single perhaps two times by two sub-contractros, didn't get finished until June (required roughly 7 weeks sort the initial purchase). Lets discuss the inside door substitutes: they certainly were custom-sized doors (calculated from the sub contractor) and were to displace existing piece opportunities. These gates were calculated to suit over a wall-to-wall rug (not installed). The gates were mounted about the initial evening these were planned and appeared to be just good. The rug arrived in and was mounted. Just then did I discover that only two of the four-doors were cut precisely. Being really disappointed and never attempting to consider additional time removed from work, I planned one-door on my own and got that to work. Attempted to airplane the 2nd door-only to discover the underside plug of the doorway was nearly totally eliminated (cut off during initial installment). These doors were to become customized and there must have had atleast 1" of plug-in the underside of the gates. Additionally during all this period, two of the inside gates were striking the srike dishes and wouldn't shut. Our top exterior doorway was striking the strike-plate and had fallen towards the strike-plate aspect. Our outside front storm door had fallen and may not be secured. Needed to plan a later date down for both outside subcontractor and also the internal subcontractor to return to repair the issues. For that most part, these were solved (top exterior doorway however shifts in alone and also the storm door isn't plum/degree but locks). I taken care of all the supplies in advance and had a stability of appx $2000 for that work/installation.in this entire procedure, I handled exactly the same expediter at H.D. And he was often very knowledge and apologetic. Stated he'd never had an order for function move so wrong.in the beginning, I told him we'd have to tackle all my missing earnings (holiday period) if & when this function was finished. He decided! I met with him and mentioned what I believed will be a reasonable compensation for my period ($1400.00 might have been more). Our daily income is $280.00). He explained he'd examine it together with his supervisor. Roughly 45 days later (10-23-08) something supervisor named and quit a note they were likely to provide me a-10% discount!!! They need $1743.00 for that mount. I named and spoken using the support manager who had been informed to keep in touch with me from the store-manager. I told him it had been undesirable which I had a need to examine this using the supervisor (who had been not in). I'll be contacting him onthe 25th. Lastly, never might i take advantage of a homedepot installation service of all kinds! Additionally, if this is not solved to "our fulfillment", i'll never move foot in a homedepot again (there's a!).


Offender: Home Depot

Country: USA   State: Massachusetts   City: Waltham

Category: Miscellaneous

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