August 18,08, I searched the internet to help me find a moving company. We had to move short notice to Arizona from California. When I contacted this company, they told me "WE WILL GUARANTY TO TAKE ALL THE STRESS OF MOVING AWAY" It was exactly what we wanted to hear. I found All United, not the best price but seemingly the most responsive since they answewred my e-mail within 5 minutes! They quoted me $3,780.00 flat rate to Arizona.
I explained we didnt know how to estimate how many trucks we needed since they only use 26 foot vans. (1st clue, not what the website sows) The sales lady told me again, don't worry, we will send an estimator to your house. When I agreed to a time for the estimator to show up, He never came. I took the day off work for this and he didnt show (2nd clue). Then when the Van comes un-announced three days later, I had to rush home from work to supervise the move. (3rd Clue) The driver of the van says to me..."you have too much for one van, We need to charge double the rate for another truck to come. (4th Clue) I was livid! I told hoim that's what the estimator was for. They had me over the barrell. Another $3,780.00. I needed to be at my new job in Arizona in two days. After all the packing was finished, I was told I had to pay another $5,782.00. Now the total was over $10,000.00. After the fuel surcharges The move cost approximately $12,000.00 to move a distance of one state.
Now we are in Arizona, and I am fighting to have all my personal items delivered. They do not return my calls unless I threaten to call the Police. Finally, we got back that our truck was in Arizona but, it came in a Yellow Frieght van with no lift gate and packaged without any care. Guess what? Only half our property! Half a bed boxspring only? Couch but no love seat? Dining room table, no chairs? I am now told by the rep for all united. Your things got delivered. As far as they are concerned, they are finished. Now comes the law suit!!!
0 comments