Complaint Verified REVIEW:
EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Consumer complaints discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Complaint Verified. Part of complaint Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
Stated improvements from the company.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of consumer complaints's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about complaint Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow complaint to contact every client who filed a complaint so they can make things right with them.in order to confirm that the complaints were resolved, complaint is copied on all responses so we can insure that the member business did right by their customer..
Now to the original report that was filed
APX Alarm Company APX cannot be trusted to secure customers information Provo Utah
After being called by Anderson Crenshaw Collections 4 times, I started doing some research - apparently a person in North Carolina somehow was turned down for an APX Alarm system and within a week later, used my social security number and as you might know, never paid for the service so the collection agency has been harrassing me, yelling and using profane language when I tell them that I don't know the person, never been to North Carolina and sure don't own property there. I then immediately call APX and ask them if my account is past due and "No you've have never been late or past due" - after the 4 collection call, I finally got a customer service rep at APX that did some investigating and I got my facts. Then I wanted to speak to a Supervisor or Manager and you would have thought I was asking to speak to the guy upstairs but after I told customer service I would call the company president, I got to speak with a Supervisor and duh - when he checked my original contract and the fraudelent one, gee whiz, the signature in no way matched. So I have spent over 25 hours making Police reports for fraud, contacting all the Credit Bureau, requesting Fraud Watches on activity, calling creditors, banks, etc. To protect myself because APX compromised my personal information. They pride themselves in Security but I would call it "Security-less". I should have known when the sales person misrepresented the facts and the security system wasn't working the next day that I'd been taken. I would be very interested in a class action suit!
DotoColumbia Heights, Minnesota
U.S.A.
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