Simply desire to allow you to conscious in the frustrating customer support I obtained in the Kennesaw Georgia Mall
I went directly into consider child images to get a story-book shoot…Saturday 9.6.08
There is no ac within the store… it had been sooo hot.!!
Whenever we were completed at 1 pm they explained to return in 20 units I did so they stated 20 more I did so return …. On the other hand … and so I returned again… lastly at4 pm I went out-of diapers and method and was frustrated I subsequently informed them I'd to return various other time.
I returned on Friday to see pictures and only 4 match the image plus they weren't of the infant grinning (possibly trigger it had been warm!) so we'd to retake some images over! I subsequently requested and settled Friday 9.11.08
I named to confirm if my disc and guide purchase was in the store plus they suggested it had been prepared to get. 9.20.08
I had been assisted with a youthful really slim small African American woman who proceeded to start my bundle for me personally and add my disc picture of the story-book image I purchased. Her title was CHERI
I had been super dissatisfied using the story-book items ultimate result. My baby’s picture was excellent nevertheless the artwork were certainly poor. These were of middle and only plain incorrect for $200.00
The cashier proceeded to claim with me attempting to persuade me into signing the acceptable declaration.
She mentioned there might be nothing accomplished to fix the problem and that I needed to go house!
I asked to get a supervisor to determine if there is something that might be completed to fix the picture and he or she mentioned the supervisor was unavailable to consult with because of she was having a customer within the back and also to call-back Friday.
* I had been pleased with the guide and so I required to consider these home… she got the pamphlets from my fingers and place her fingerprints all around the images inside and condemned them about the table and mentioned I really could not consider something house easily didn't signal the disclosure that mentioned I had been pleased with the disc image.
She was yelling at me and my toddler was getting annoyed.
I asked her numerous occasions to please tone down her speech and she declined.
In my opinion if she wasn't spending money on the merchandise she shouldn't attempt to drive me into getting it house …
Subsequently I paid money for that guide and also the disc and he or she wouldn't I would like to consider my guide house from vengeance.
And finally … she subsequently continued further by placing her fingerprints all around the picture-book inside within the images placing her oily fingerprints throughout an item she didn't purchase.
This kind of headache customer support is anything that you don't assume from the location that costs such quality costs due to their solutions.
Super unhappy within the general finalization of the deal!
I'm home today with no items after spending $302.80 on the guide along with a disc picture
About The other-hand the shooter was an extremely good and skilled and respectful plus it might would you nicely to trade-in that impolite mean vindictive and virtually insane for no cause sales person kid to get a master like Betty.
Please email me when that is obtained.
The headache at your shop continues to be the toughest customer support encounter ….
And customer support is what I actually do. Therefore believe me I understand what I’m referring to!!
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