I contacted these people through an ad I found on craigslist.org. I talked with the individual and was told about the 7-day trial. I was NOT told however about the instant membership and NON-REFUNDABLE charge after the 7 days.
I contacted the company. Waited approximately 30 minutes on the phone and was informed that the 49.95 I had pending to my account was non-refundable. I said that can't be because I was never told of this. I was then told that I had to look that information up for myself on the website?! Since I signed up over the phone then I couldn't do anything about it. I had to pore over their website first to get that information. I was in the wrong not the scam artists, is what they were telling me.
I asked to speak with her supervisor, she said that she was the supervisor and that there was no one over her that would speak to me. Her name is Amber and apparently she runs both the sales and the customer service. Since I called sales first why did I have to wait on the customer service line for the same person?
I asked for her to go back and listen to the recordings of my conversation because she informed me that when someone isn't told about the non-refundable charge then they will discipline the person who neglected to divulge that information. But, she would be unable to discern who that person was since the person is not listed on the recording. If there even is a recording.
I told her that I would be contacting the police and the better business bureau. And she said I could do whatever I felt like I needed to. I also asked for the headquarters number and was told they only had an email address.
This is a scam! Do not pay them anything! I have contacted the fraud section of the police dept.in las vegas, nevada
Relevant information:
H R National
7477 W Lake Mead Blvd Ste. 170
Las Vegas, NV 89128
Las Vegas Police Department
Fraud Section
702-828-3285
BBB of Southern Nevada, Inc.
(Las Vegas, NV)
2301 Palomino Lane
Las Vegas, NV 89107
Phone: (702) 320-4500
Fax: (702) 320-4560
Email: [email protected]
Web: http://www.vegasbbb.org
# FTC toll free hotline: 877-FTC-HELP (877-382-4357)
# FTC online complaint form (www.ftc. Gov)
# Canadian PhoneBusters hotline: 888-495-8501
# Internet Fraud Complaint Center (www.ic3. Gov/)
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