My wife had been solicited by a time-share company to purchase a reduced-price vacation for 159.00. The telephone solicitor talked her into adding a free Florida vacation. Upon receipt of the paperwork, she noticed that she had been billed 60.00 for the "free" vacation. She spoke with someone and decided to not contest it, as she felt that we would use that trip. The vacation offers many "freebies" for listening to the sales pitch.
Six months later, we have still been unable to use the trip for various reasons. I phoned teh company to explain that my wife has health issues that will prohibit the use of this package. I have made several calls to the company to be told each time that the "no refunds" policy is stated on the back of the confirmation letter. Through numerous e-mails to the office manager (Tracy Moss) of the company, I am adamantly told "no refunds". She did finally agree to refund the 60.00 that was charged to my crdeit card for the "free" vacation, but has reneged on the offer for the list of freebies for the original vacation, and refuses to refund that original portion of the telephone-solicited purchase. I am not sure how she can legally take away a part of what was sold. She said it is because of teh 60.00 refund (that she made clear she does NOT have to refund!). She also tells me that she has a recording clearly showing that my wife was aware of the "no refund" policy. My wife does not recall this part of the conversation, undoubtedly masked by the high-pressured sales techniques that are employed (doesn't a FREE Florida trip sound good enough to make you want to buy the Hilton Head trip?!!!).
Their customer service is abhorrent. Tracy Moss refuses to share the contact information of her supervisor (In fact, says that she does not have one). Additionally Tracy Moss refuses to share contact information for the company that employs her. Their tactics are unethical, and I woudl guess illegal on some level.
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