I too recently ordered the Carol Burnett series from this company and am one of the fortunate (using that work lightly) to actaully get the product. All beit after the promised Christmas date. But, there seems to be no denying product shipment issues. I have read owner Paul Jacob respondance - while I appreciate his attempt to represent concern by providing a response, it is missing some rather obvious issues. I would enjoy equal attempts address the following:
1) Merchandise Description absolutely a lie. The claim: All 278 Uncut Episodes 11 Seasons on 8 DVDS. The only truth in the claim is the DVD count. You were never selling "The Carol Burnette Show" nonetheless all 278 episodes of the 11 seasons. What you were sending people (when anything at all) was broadcast recordings of "Carol Burnette and Friends" which are edited/cut versions of a limited number of episodes. This flies directly in the face of your claim that they are unedited and complete.
2) The illegal manner in which you are marketing your product. Whether your company or another 'distributor' is providing this bootlegged product, it takes less than 2 minutes to look at the packaging and view the disc contents to see the TV Land logo. There is no liscensing agreement for you profit from this material. I have seen cases where old movies that for whatever reason are not made available by their distributor may be found by an EBay seller at nomial production cost and provides clear definition for what product you should expect. You represented yourself as a professional organziation with legitimate merchandise and certainly at prices that would speak to the sort.
If it is that you did not review your own products you sell, then who is it that writes your ad copy when it speaks of high quality etc... Your company's five year history should speak to better standards than you are providing your customers. Perhaps there are more than myself that would appreciate your attempt to provide explaination for these issues.
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