» » Paragon Acura, Island Acura | 24089

Complaint / review / scam report
Paragon Acura, Island Acura
PARAGON ACURA AND ISLAND ACURA Ripoff Lied cheated decieved mistreated

Complaint / review text:
%DIMITRA REGLAS
*30-06 29th Street * Astoria, NY 11102 * Tel. (718) 278-7388 * Bus. (516) 852-4982 * E-Mail [email protected]*

August 26,2002

Acura Client Services Office
1919 Torrance Boulevard
Torrance, California 90501-2746
Tel. (800) 382-2238

To whom it may concern:

IN REGARDS TO:
Year Make MODEL Type Odometer Reading VIN #
2002 ACURA RSX S 11,796-MILES JH4DC53042C013125

Automobile sold by: date vehicle sold:
paragon acura monday, october 22,2001
35-09 northern blvd. plate number:
long island city, ny 11101 bal2596 ny

Automobile serviced by: date vehicle serviced: odo reading
paragon acura saturday, february 2,2002 4542-miles
35-09 northern blvd. plate number:
long island city, ny 11101 bal2596 ny
service for: headlight water leak l & r
oil & filter change

Automobile serviced by: date vehicle serviced: odo reading
paragon acura saturday, april 20,2002 7711-miles
35-09 northern blvd. plate number:
long island city, ny 11101 bal2596 ny
service for: rear wiper making noise
oil & filter change
grinding sound

Did not note on invoice spoke to JEFFREY PASENKOFF
(I WAS TOLD IT WAS THE BRAKES AND IT IS NORMAL)
I also asked to have the 7,500 Mile Scheduled Maintenance performed but I was told it would take about
10-15 days before I can have my car back and they couldn't supply me with a loaner car so I rejected the service because I needed my car for work. I explained why I wouldn't be able to leave the car there for 10 to 15 days and I was told by Mr. Pasenkoff that it wasn't such a necessary service anyway and as long as I had my oil and filter change, I would be OK.
AUTOMOBILE SERVICED BY:
PARAGON ACURA
DATE VEHICLE SERVICED: ODO READING
Friday, May 3,2002 8116-MILES
35-09 NORTHERN BLVD. PLATE NUMBER:
LONG ISLAND CITY, NY 11101 BAL2596 NY
SERVICE FOR: CHECK ENGINE LIGHT CAME ON
Was told that it was a computer malfunction and they reset the computer
(I WAS NOT SUPPLIED AN INVOICE)
GRINDING SOUND
Was not supplied an invoice spoke to JEFFREY PASENKOFF
(I WAS TOLD IT WAS THE BRAKES AGAIN AND IT IS NORMAL)

Automobile serviced by: date vehicle serviced: odo reading
paragon acura monday, may 20,2002 8463-miles
35-09 northern blvd. plate number:
long island city, ny 11101 bal2596 ny
service for: check engine light came on again
was told that it was a computer malfunction again and they reset the computer again seat lever doesn't snap back into place was told that it was a worksmanship error and they adjusted the lever grinding sound spoke to jeffrey pasenkoff (this time i was told it was the brakes and it was dust so they cleaned and adjusted the brakes)

AUTOMOBILE SERVICED BY: DATE VEHICLE SERVICED: ODO READING
PARAGON ACURA Friday, June 14,2002 9269-MILES
35-09 NORTHERN BLVD. PLATE NUMBER:
LONG ISLAND CITY, NY 11101 BAL2596 NY
SERVICE FOR: CHECK ENGINE LIGHT CAME ON AGAIN
Was told that it was a computer malfunction, oxygen sensor problem and they changed the computer sensor
GRINDING SOUND Spoke to JEFFREY PASENKOFF
(THIS TIME I WAS TOLD I ALREADY KNEW WHAT IT WAS, BRAKES AND I SHOULD STOP WORRYING ABOUT IT)

Called to request service by: date vehicle serviced: odo reading
paragon acura none 11206-miles
35-09 northern blvd. date called: plate number:
long island city, ny 11101 august 10,2002 bal2596 ny

Service for:
i called to request service for the check engine light

Blinking on and off again and was told by jeff, (i assume

This was Jeffrey Pasenkoff) THAT IT WAS NOTHING TO

Worry about and that since they were really busy that i

Should give them a call some time during the week of the

12th to the 16th arrange to bring the car in.

I told him that i would be flying out to california on

Business between the 15th to the 23rd of august and he

Said, when you get back, give me a call and we'll

Arrange something.

I also told him that the grinding sound was getting a lot

Worse and that i wasn't pleased with the sound. He

Said, trust me, its just the brakes. New cars

Have metallic brake pads and they grind against the brake

Disks which makes the grinding sound. I said, thanks

For reassuring me and he replied that's

What we are here for. Thank you for calling acura. Have

A great day.

Well, I went on my business trip and had my car parked in
my garage during my business trip. I returned on the 23rd of August and drove out to Farmingville, Long Island that night to visit some family relatives. (about a 60-mile ride from my home on the Long Island Expressway, R495) The grinding was still present. I reached my family's house, ran my errands for the weekend, went to the beach, etc. On Sunday, August 25th 2002, on my way back home from Long Island, at around 60 miles an hour, I heard the grinding sound get really loud so I slowed down and put the car in neutral, I then heard a really loud knocking sound followed by a series of continuous grinds and the car completely stalled out.

I pulled it off to the right, and stopped in the ramp. I immediately called Acura Roadside Assistance who responded very quickly in getting me a tow truck and had the car towed to Island Acura located at 3350 Sunrise Highway. Being the middle of the night, about 3:00AM by this point, the dealer was closed so the tow truck dropped the car off in their front lot and pushed the key under their front door. I was left in an unfamiliar place all alone in the middle of the night. There were no hotels in the neighborhood from what I can see, so I called Nextel 411 and they had a cab sent to my location.

The following morning only got worse when I returned to the dealer to speak to the service manager there. I spoke to a gentleman named Don Moore who was a service consultant. I explained to him what had occurred and asked if there was a loaner car available for me to get to work and to get home until they can figure out what occurred to my automobile. His response was, Sorry we don't have loaner cars and until we determine if this problem was of personal fault or a factory problem, I cannot supply you with any other assistance. I then proceeded to ask him what was wrong with it and he said, Listen, I'm booked and I certainly don't have time for cars we didn't sell. When I get around to it, I will give you a call.

I felt very embarrassed and I left. First off, I purchased an automobile from Acura thinking and being reassured that Honda Motor Company was a Prestigious, high quality carmaker. Secondly, I did not just dish out $34,000 dollars on a new car to be left stranded in the middle of the LIE at 2:00AM in the morning and I didn't have means to get back to work the following day.

Thirdly, after so many attempts on my part to fix a problem that existed for quite some time, Acura's negligence put my life at risk. Had it been during rush hour, I could have been severely hurt or killed by oncoming traffic. How is such a remarkably profitable company even considering employing such rude people who do not meet their customers' needs?

Not once have I been given this type of attitude or been left so unsatisfied by any other automobile company. I purchased the car thinking I would have peace of mind on the road to avoid spending more than half the time I have owned a brand new vehicle in service shops pleading to get factory problems corrected. Not to mention the fact that most of the problems that I have attempted to correct have already reoccurred. The left headlight has a leak in it again. The check engine light still comes on and off.

On Saturday, August 24 2002, the SRS light came on for about 10 minutes and then went back out again. Repeatedly, I have attempted to get these and other problems resolved and the dealer keeps pushing me to the side or misinforming me of the importance of the matters.

At this point, I want my money back for this automobile. I have contacted my lawyer and have been informed that considering the car hasn't reached 12,000 miles yet, unless an appropriate agreement can be made, the NY Better Business Bureau offers AUTO LINE, which will review the case. I have given your dealer more than a reasonable amount of time trying to correct the existing problems. I really like Honda Motors and I do not want to do anything hastily but I cannot continue getting into a car that makes me feel like I'm risking my passengers and my life every time I turn the key.

I would like to have this situation settled immediately and I hope we can settle this out of court as I am prepared to take either direction in this matter. Next time I purchase a vehicle, I will have to think twice before getting an Acura. I apologize in advance for putting you in such an awkward position with a pile of paperwork to follow, but consider this. What if it was you and your family in that car when it stalled out and oncoming speeding traffic was headed in your direction? Please help me out in reaching a resolution for this matter.

Sincerely,

Enclosures:
all invoices: copies of all purchasing documentation: copies of all paperwork regarding automobile in question:

Dimitra
ASTORIA, New York

Contact information:
Author: Contact with Author

Offender: Paragon Acura, Island Acura

Country: USA   State: New York   City: Long Island City
Address: 35-09 NORTHERN BLVD. , 3350 SUNRISE HIGHWAY
Phone: 7183928882

Category: Miscellaneous

0 comments

Information
Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.