I have a daughter in a correctional facility in Tulsa ok has been in for 8 years I have had enough! I have been a faithful on time paying customer for these 8 years I can tell you it makes no difference to this company Seems as though they have there own laws It is next to impossible to try and communicate with anyone who works for them and they will leave you on hold every time you call for sometime hours When you do get someone on the phone most times you cannot ask any questions because they will abruptly interrupt you and are most likely to hang up when asked why! I have never gotten a clear answer as to anything I have to ask I continue to get my phone blocked every month beyond my severals pleas to not do so I pay ontime all the time that doesnt matter I believe they are out to punish on there own terms they have no right to deny calls when they are being paid They punish not only the prisoner but also the ones paying the high cost of there calls at 18.00 per 15 minutes Who are these people that say when my daughter can call and how many times! I should be able to decide when i want to talk I pay the high dollar rate At the holidays every year they block the calls for sometimes a couple months at a time during xmas and Thanksgiving this year very few got to make calls Ihad talked to several case managers in the prisons and many people were highly upset over this matter who are these people to decide who gets punished and where is justice when it comes to dealing with this compsny I challenge anyone to get involved here and win this battle
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